St. Louis, Missouri, United States of America
21 hours ago
Strategic Senior HR Business Partner, Client & Customer Experience - Hybrid

We are seeking a talented Senior HR Business Partner (HRBP) to join our team. This role will support Coverage Review Operations and the Workforce Management & Strategy Analytics functions within the Client & Customer Experience (C&CE) organization. The C&CE organization leads the development and implementation of The Cigna Group’s customer experience strategy across multiple business sectors, while also ensuring accurate client benefit installation and ongoing service support for Cigna US Healthcare clients.

In collaboration with our HRBP Enterprise Operations team, this role provides day-to-day HR consulting to senior leaders and supports the development of culture and key capabilities to maintain a productive, inclusive and engaged workforce.

The HRBP role will partner with key stakeholders in the business and Human Resources to support program recommendations, development, prioritization and deployment in talent management, employee development, compensation, performance management, organizational transformation, change management and workforce effectiveness for their assigned client group. 

Key Accountabilities

Business Partnership

Provide day-to-day HR consultation to business leaders.

Assist in the creation of development plans for high potential employees and identify high potentials at all levels for current- and future-state critical roles.

Recommend solutions to improve processes, team dynamics, etc. to optimize organizational effectiveness.

Support approaches specific to inclusion and data & analytics.

Leadership Effectiveness and Key Talent Management

Support the development of effective leaders within the organization, focusing on leadership needs and key themes identified as part of the business strategy and organizational and talent review processes. Will play an active role in guiding assigned client groups through ongoing talent review and succession planning activities.

Initiatives include working with leaders to create strategies to close talent gaps, developing a highly effective leadership team and bench strength for succession.

Assists in design and implementation of retention strategies focusing on key leaders and individuals with core competencies or skills critical to the organization – now and for the future. Coach leaders on their personal efficacy and leadership impact.

Talent and Capability Development

Partner and coordinate with functionally-aligned HR Center of Excellence (COE) partners to identify requirements and execute actions in support of building talent and capabilities across assigned functional areas.

Responsible for partnering closely with business leaders in the development, management and delivery of functional strategic workforce plans.

Change Leadership

Acts as a change agent to client groups, partners and project teams in support of organizational change through the application of a common framework, process and set of best practice tools, which prepare employees for ongoing change and transformation.

Project Work

Engages and supports various projects on the HR team including work on our HR Strategy, annual HR initiatives, metrics/tracking/reporting, and other projects as assigned.

Qualifications

Bachelor’s Degree and 5+ years of experience in a HR Business Partner role demonstrating increased levels of responsibility

Credibility as a trusted advisor and confidant to leadership

Strong business acumen with the ability to understand, discuss and work with leaders on Cigna's business strategy and human capital implications

Experience supporting change management

Ability to build strong relationships with clients, partners, and colleagues

A highly effective communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals

Demonstrated ability to work in a highly complex/matrixed business and HR model

Knowledge of, and proven capability in, organizational development techniques and performance management

Experience in Workday required

Travel based on business need


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 111,300 - 185,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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