Job Description

As Claims Transformation Lead, you will be accountable for driving and executing critical initiatives across our North America Claims Transformation portfolio. You will also play a pivotal role in shaping the strategic direction of the organization. Reporting directly to the Head of NA Claims Transformation, your responsibilities will include delivering on transformation initiatives, optimizing our claims portfolio, and ensuring alignment with our overall business objectives.

 

Key Responsibilities

Strategy Development and Execution 

Support the development and execution of the claims transformation strategy in alignment with company goals and industry best practicesBuild and maintain transformation roadmap for the NA claims organization to accelerate business impact and deliver meaningful transformation over timeIdentify emerging trends, opportunities, and risks within the insurance landscape and translate them into actionable strategies. Monitor industry trends and best practices to identify opportunities for innovation, transformation and differentiation within our claims operationsCollaborate with cross-functional teams to ensure the successful execution of strategic initiatives and deliver measurable results and fostering a culture of innovation, collaboration, and accountability Provide strategic input and a disciplined approach to portfolio management, championing change management initiatives to drive organizational buy-in and adoption of new processes and technologies

 

Domain Lead

Develop and implement objectives and key results that contribute are in line with the overall claims transformation strategy Lead quarterly planning sessions for the Domain/Program to prioritize work and resources, align on dependencies and ensure highest value capabilities are being delivered Foster strong partnerships between technology, data and business teamsPromote agile principles by engaging with teams and cultivating a culture of collaboration and adaptabilityLeverage foundational claims knowledge, business expertise and data-driven insights to develop multi-year plan and implementation roadmap Build strong relationships with key stakeholders across the organization, including senior leadership, business units, and functional teamsAct as a trusted advisor to senior management, providing insights and recommendations on strategic and operational matters related to claims transformation initiativesCommunicate regularly with stakeholders to provide updates on project status, milestones, and achievementsBachelor's degree in Business Administration, Finance, or related field; advanced degree preferredMinimum of 10 years of experience in the insurance industry, with experience in claims operations and transformationProven track record of success in strategy development, portfolio management, and project delivery within a complex organizational environment with citable, tangible results and as evidenced by the company for whom the work was completed enjoying an advantaged market positionDemonstrated expertise in analyzing data, identifying trends, and making data-driven decisions to inform strategic directionStrong leadership and communication skills, with the ability to influence and inspire cross-functional teams at all levels of the organizationExperience working in a global and multicultural environment is highly desirableAgile certification is preferred