**Do you enjoy taking ownership to be successful?** **Do you thrive on managing a variety of impactful programs?** **Join our App & API Program Management Team!** This role sits within the Application Security organization, which builds products that keep customer applications, APIs, and users safe from cybersecurity threats. You'll be part of a team of product, engineering, and program leaders working together to bring focus to big-picture roadmaps/urgent priorities. **Partner with the best** As a Strategic Escalation Program Manager, you will serve as the strategic liaison between executive leadership, sales, product management, program management and engineering teams. This role will establish/manage a systematic approach to handling high-priority customer escalations, executive requests, and critical business issues that impact product roadmaps and engineering priorities. As a Program Manager Senior, you will be responsible for: + Serving as the owner for high-priority internal escalations tied to key accounts, revenue impact, or executive concern. + Partnering with Product, Engineering, Program Management, and other teams to triage and shape requests/critical issues into structured, clear inputs based on customer impact/business needs + Driving timely and data-driven resolution while navigating ambiguity in response to Application Security's most high priority issues + Maintaining centralized documentation for escalations and requests, ensuring full lifecycle tracking from intake through resolution + Providing proactive status updates to stakeholders without overburdening engineering or product teams + Facilitating escalation triage meetings and decision-making processes + Identifying and drive opportunities to systematize escalation handling, reducing ad hoc workflows and enabling repeatable playbooks + Partnering with Product/Program Managers to ensure escalation workflows align with existing planning rhythms and team structures, where appropriate **Do what you love** To be successful in this role you will: + Have 5+ years of program management experience, in cybersecurity or enterprise software environments and a bachelors degree + Demonstrate Experience with SDLC processes, product roadmap planning, and change management + Have proven experience managing executive-level stakeholder and customer communications and expectations + Possess excellent written and verbal communication skills with ability to translate between business and technical contexts + Have familiarity with agile development methodologies and product management tools + Have experience designing and implementing operational processes at scale **Work in a way that works for you** FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn (https://www.akamai.com/careers) what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! (https://twitter.com/Akamai?ref\_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor) (https://www.linkedin.com/company/akamai-technologies/) (https://www.akamai.com/blog?) **We power and protect life online, by solving the toughest challenges, together.** At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. **Working for you** At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: + Your health + Your finances + Your family + Your time at work + Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. **About us** Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. **Join us** Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status. If no date is displayed, applications are being accepted on an ongoing basis until the job is filled. **Compensation** Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $108,900 - $226,100/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.