Are you data-driven and customer-centric?

Do you enjoy collaborating cross-functionally to deliver on common goals?

About our Team
Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.

About the Role

We’re looking for a highly strategic and relationship-driven Customer Success Manager to join our team. In this role, you’ll manage a small portfolio of our most important clients. These accounts are high-value, high-impact, and require a proactive, consultative approach to ensure their long-term success, growth and partnership. As a Strategic CSM, you’ll act as a trusted advisor, owning the post-sale relationship, identifying opportunities for expansion, advocating for client needs internally, and driving value at every stage of the customer journey. 

Responsibilities 

Own and deepen relationships with a portfolio of strategic accounts 

Understand each client’s business goals, KPIs, and how our solution fits into their broader strategy 

Lead onboarding, adoption, and expansion efforts tailored to each client’s unique needs 

Serve as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering to champion client priorities 

Develop and execute success plans, QBRs, and health checks for each account 

Identify upsell, cross-sell, and renewal opportunities in partnership with Sales 

Proactively mitigate risk and resolve escalations to ensure high satisfaction and retention 

Deliver insights, best practices, and industry trends that help clients get the most out of our solutions 

Track key metrics such as product usage, NPS, churn, and account health 

Requirements 

Customer Success, Account Management, or a similar client-facing role experience

Experience managing enterprise or strategic accounts 

Exceptional communication, presentation, and relationship-building skills, and experience doing so with C-suite 

Strong business acumen and a consultative approach to client interactions 

Proven ability to work cross-functionally and influence without authority 

Comfortable navigating ambiguity and tailoring approaches for different stakeholders 

Experience with CRM tools like Salesforce, Gainsight, Churnzero, or other relevant platforms 

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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