About the Team

The SMB Sales team has been the face of DoorDash to our merchant partners since our founding in 2013. Stationed locally, this team creates deep partnerships with local and regional merchants in any given geography. The In Store Sales team specifically is on a mission to redefine and reshape the hospitality industry for restaurant operators both on and off the DoorDash delivery marketplace. We are disrupting the current landscape by opening the door for hospitality operators to a new frontier of streamlined operations, customer insights and relationship management across all channels -  from walk-in to at home delivery.  

About the Role

As a Strategic Account Executive, you'll work directly with restaurants and hospitality groups, both on and off DoorDash’s delivery marketplace, to support the launch of our new In Store business and to bring the best local and regional merchants on to DoorDash's In Store platform! The Strategic Account Executive (SAE) will identify gaps in a restaurant's current in-store operations and marketing technology through in depth discovery then craft recommendations using the appropriate DoorDash Platform solution: including table management, customer data platform, marketing automation, and more. This role is necessary to the success of empowering hospitality operators everywhere to excel, be inspired, and deliver magical experiences for both in store and off premise guests. You will add new restaurants to our In Store and Commerce Platform product suite and work with a cross functional DoorDash team to guarantee a smooth transition as they come on board and realize the value of the products we provide. DoorDash SAEs are trusted advisors and expert relationship-builders, approaching every conversation with potential partners in a consultative manner to identify their existing business challenges and thinking creatively to present the perfect solution. 

You will report to the Manager of Strategic Account Executives for In Store as part of our Commerce Platform organization. We expect this role to be flexible with some time in-office (1-2 days/week), but most time in the field (up to 40%), and some time working from home.

You're excited about this opportunity because you will… Close new and existing business in an end-to-end sales process, with sales discovery, value selling, product solutions and complex pipeline management skills Excite both non-Doordash and our existing marketplace restaurants on the potential to drive in store revenue through customer engagement Engage with strategic decision makers across a variety of buyer personas,  including C-suite, VPs, Chefs and business owners, while customizing the story to fit their use case Speak to the overall suite of products that DoorDash offers and be able to sell upgrades, upsells, and cross-sells of DoorDash products Use internal data and enablement to customize a narrative that showcases forecasted revenue growth and streamlined operations through customized monthly packages to improve sales, growth, and brand perception Collaborate with our various cross functional sales teams to engage with target customers and negotiate and re-negotiate sales terms Be willing and able to travel across your region (up to 40%), while we offer flexible hours and options to work from home We're excited about you because…  You have 4+ years of sales experience with a majority in SaaS technology or other related field You’ll have 2+ years of SMB and/or B2B sales experience You have worked in an outside sales environment, leading an end-to-end sales cycle You have a natural curiosity about people, can build and maintain relationships and drive complex negotiations. You have strong verbal and written communication skills and are well organized You have knowledge of Excel, Sheets and Salesforce.com and related data skills to create sales presentations You have experience in the restaurant, hotel or related full service hospitality industry

 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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