Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Store Associate
Job Purpose
This role is responsible for driving customer satisfaction and loyalty by delivering exceptional service and maintaining a welcoming atmosphere for our customers.
Focusing on creating a positive and engaging shopping experience for all customers by ensuring products are stocked and organized and areas are clean and inviting. By providing courteous, prompt service and supporting store initiatives, this role helps foster a friendly, welcoming, and Winning shopping experience.
Primary Responsibilities & Accountabilities
Key Responsibilities:
Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile. Actively promotes store initiatives and promotions to increase customer engagement and sales creating a Winning Shopping experience.Stocks and rotates department products (Dairy, Frozen, Grocery, and Front End) to ensure freshness and date control; restocks and uses supply items efficiently to eliminate waste.Operates department equipment and tools.Keeps work areas clean, ensuring the highest level of cleanliness, organization, and safety is maintained, and reports faulty equipment and hazards to management.Notifies management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy.Works collaboratively with team members to achieve operational goals and improve store performance.Follows company policies and procedures regarding product handling, safety, and sanitation standards.
Disclaimer
Performs other job-related duties as assigned.
Potential Work Areas: The employee may be required to work in different departments, including but not limited to: Grocery, Dairy, Frozen, Cashier, Bagger, and Customer Service.
Qualifications
EDUCATION
Required Education
Course of Study
N/A
Preferred Education
Course of Study
High School / GED
EXPERIENCE
Relevant Experience
Supervisory Experience
0-3 yrs minimum
No Supervisory Experience
LANGUAGE REQUIREMENTS
Language(s) Required
Language(s) Preferred
English
English & Spanish
Knowledge, Skills & Abilities Required
· Must be 18 years of age
· Ability to read, write, and speak English proficiently.
· Strong Customer Service Skills
· Compliance with all company policies and procedures.
· Basic computer skills required to participate in online training.
· Authorization to work in the United States or the ability to obtain the same.
· Successful completion of pre-employment drug testing and background check.
· Ability to handle stressful situations
· High standard of integrity and reliability
High standard of integrity and reliability.Knowledge, Skills & Abilities Preferred
Environmental Factors
Department- Retail
Environmental Factors
Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs.
Location and Travel Requirements
Location- Store
Travel Percent, Overnight & Motus
Travel Percent
Overnight
Motus Eligible
0%
N/A
No
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