Laughlin, NV, USA
8 hours ago
Steward Supervisor

Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the  department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

 

Essential Functions and Responsibilities:

Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned Makes recommendations pertaining to terminating, and measuring the performance of the staff on the assigned shift Coordinates with the Director of Stewarding and Manager of Stewarding to ensure all assigned areas are kept clean and within health, safety and sanitation guidelines Acts as the first level of management in escalated situations during the assigned shift Set up and tear down banquet functions and catering events Maintain a positive working relationship with Health Department Ensures Director of Stewarding and Manager of Stewarding are aware of any staffing level concerns based on business needs Implement and ensure consistent execution of preventative maintenance programs Regularly communicate with back of house management to ensure operations run smoothly Ensure staff has all necessary tools to effectively perform their job duties Handle the Manager of Stewarding responsibilities, when needed ServSafe training will be required Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned
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