Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

As our new State Relations Specialist, you will support the Workforce Solutions Operations group. This is a dynamic team that supports the Work Opportunity Tax Credit (WOTC)  product line that helps enable our customers to live their financial best. You will play a key role on the team by harvesting the data they need to efficiently get their jobs done. And the best thing, no two days are the same, as internal and external partners, along with the states we work with, all do their work differently. This allows you to learn every single day and become an expert in the various processes our partners employ, in order to help the Operations team to improve our own support model.

What you'll do:

Receive, review and process  incoming WOTC Employer Representative Declaration data in various mediums to ensure completeness and route to the State Workforce Agencies and Department of Labor in a timely manner to secure potential tax credits

Lead continuous improvement events resulting in employee skill, knowledge development, and performance improvement

Contribute to the development and maintenance of  operational procedures to meet timely and high-quality deliverables

Establish, monitor, and report on operation/production issues, business improvement opportunities, and operational achievements

Understand and transition between data entry and verification tasks using standard verification processes

Demonstrate proficiency in adopting new tasks, workflows, or products

Perform document review and audit. Set up related data for new clients

Utilize experience and expertise to provide insights to operations leadership

Operate a diverse range of tasks, moving between processes with the guidance of management

Validate/complete/document requested data through phone, fax or email contact

Ensure Workflow  is running and Employer Representative Declarations/Certifications/Rejections are in the system.

Research and analyze data and metrics for special projects as assigned by management, including performing root cause analysis

Perform clerical, phone, operational or manual work

Identify and solve problems that occur within scope of work

Effectively process escalated or rushed tasks

Provide timely and professional communication to supervisors and management

Demonstrate an ability to prioritize tasks appropriately

Proactively seeks new assignments to enhance skill set and knowledge base

Has already or has demonstrated the ability to gain an understanding of Equifax’s operational objectives and product offerings

Accept stretch assignments provided by management that include but are not limited to report generation, training, development of documentation for training/education/best-practices, etc.

What experience you need

You hold a Bachelor’s degree or you have an equivalent combination of education and related professional experience

Minimum of 1 - 2 years of office experience

You are proficient in data entry and have relatable software experience

What could set you apart

Knowledge of G Suite and Adobe Pro products

Strong organizational skills

You have excellent verbal and written interpersonal skills, demonstrating an ability to support our partners with their questions and technical needs

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Denver-17th Street

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time