This position will lead the Stakeholder Management Solutions (SMS) practice based in the Upper Midwest Office (UMW), headquartered in Minneapolis, MN. It is responsible for shaping and executing the practice’s vision and strategy, driving business development, overseeing project delivery, and providing overall leadership to ensure continued growth and success.

This position will lead our SMS Department within the Environmental Services (ENS) Global Practice in UMW. The Environmental practice serves both private and public market sectors. This position reports directly to the Regional Environmental Global Practice Manager and will work closely with Burns McDonnell leadership to continue to grow an outstanding SMS services and construction practice in the Upper Midwest and nationally. This position will build upon an existing team and strengthen our clientele within the SMS Department to grow the practice in a dynamic and profitable manner based upon Burns McDonnell’s core values of client satisfaction, commitment, dedication, integrity, safety and overall outstanding service. Specific areas of responsibility include the following:

Leadership

Provides leadership, guidance, and instructions to the department.

Identifies, develops and invests in emerging leaders.

Enables others to act, allocating appropriate decision-making authority and responsibility to others to maximize the professional growth of others.

Can diffuse conflict; Encourages negotiation and workplace diplomacy.

Generates enthusiasm, motivates and encourages others. Able to create a fun, challenging, and positive work environment with a culture of excellence.

Makes difficult decisions and builds consensus when appropriate.

Upholds and communicates employee-ownership culture, company policies, procedures and values.

Recruitment, development, training and retention of staff, including setting performance goals, career development plans and conducting performance evaluations for assigned department staff.

Responsible for interpreting policies, purposes and goals of the organization to staff.

Implements, applies and supports company, global practice and/or regional office programs and initiatives; successfully navigating and managing change within the department.

Operational Management

Assists in the development of a long-term strategic plan for the SMS Department in UMW.

Identifies, develops and directs the implementation of business strategies for the Department, including operational strategies and procedures, marketing and pricing strategy, sales and customer retention strategy.

Assists national SMS leadership team in identifying, developing and directing the implementation of the business strategy enterprise-wide.

Responsible for the profitable growth of the department; ensuring staff levels, staff loading, and staff assignments meet project requirements while maintaining billable goals.

Champions safety and quality standards while promoting technical excellence and innovation.

Responsible for maintaining the Burns McDonnell Safety program for the Department.

Adhere to and implement the Burns McDonnell Quality Control program for the Department.

Provides leadership to the team; directs and coordinates work assignments and reviews performance to ensure the efficient, cost-effective utilization of staff.

Provides expert-level technical, design guidance and support.

Responsible for diversity initiatives.

Business Development

Creates and cultivates key relationships within existing and future client organizations.

Demonstrates capacity to serve as a Client Account Manager for key existing and future clients, providing guidance to client coordinators who will take primary responsibility for ultimate delivery of services and client satisfaction.

Identifies team members who can be developed into Client Account Managers and mentors.

Develops client service plans that include vertical relationship plans for target client organizations.

Identifies program and project opportunities early and facilitates go/no-go decisions in cooperation with UMW office leadership and ENS practice leadership.

Facilitates pursuit strategy and captures plan development to pre-sell projects before RFP release.

Leads or facilitates proposal development, based on client feedback and key win themes for project pursuits.

Leads risk assessment and mitigation strategies and the contract and negotiation process for projects after selection.

Business Management

Achieves stated targets and standards for financial performance.

Manages department budget and expenditure of funds.

Prepares and presents workload and monthly financial reports to global practice or regional management and applicable project managers.

Responsible for collaborating with business development managers, business line leaders, project managers, and proposal production staff on proposals to secure work for staff

Other duties as assigned.

Measures of Performance

These performance measures will be quantified in cooperation with ENS leadership.

Attainment of sales, revenue and income goals for the SMS Department.

Attainment of billable time targets for Department staff.

Ability to lead PMs and develop management skills in order to maximize safety, client satisfaction and profitability on projects.

Growth of the department based on sales, revenue, net income (profitability) and staff size.

Ability to maximize profitability on projects.

Ability to attract, hire, develop, and retain the best people into Burns McDonnell.

Ability to execute projects meeting or exceeding client expectations for quality, schedule and budget.

Ability to execute projects in a manner to meet and exceed internal expectations for quality, schedule, labor/cost budgets, project profitability, safety and client satisfaction.