Stakeholder Experience Lead

Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.

Join our team!   This role will be responsible for the stakeholder journey for engaging with Data & Analytics teams, including the digital presence.

You will be part of the Data & Analytics organization, whose strategic goal is to create a world-class Data & Analytics company by building, embedding, and maturing a data-driven culture across Thomson Reuters.

About the Role

In this opportunity as a Stakeholder Experience Lead, you will:

Stakeholder Experience Strategy: Develop and execute a comprehensive stakeholder experience strategy for D&A, create and maintain journey maps for different stakeholder personas, identify pain points and opportunities for improvement in stakeholder interactions, and design and implement experience measurement frameworks.Digital Asset Management: Own and optimize D&A's digital presence (intranet, collaboration sites, knowledge base), develop the content strategy and governance for digital platforms, ensure consistent branding and messaging across all digital touchpoints, implement analytics to track engagement and effectiveness of digital assets, and lead the development of self-service capabilities.User Experience (UX) Leadership: Oversee UX design for D&A tools and interfaces, establish UX standards and guidelines and collaborate with technical teams to implement UX improvements.Relationship Management: Participate in stakeholder relationship management, create engagement models for different stakeholder segments, foster strategic partnerships across business units, and lead stakeholder education and adoption initiatives. Gather regular feedback on team performance and stakeholder satisfaction.Change Management & Communications: Lead change management initiatives for new experiences and services, develop and execute communication plans, create training and enablement materials, and monitor and measure adoption of new experiences.

About You

You’re a fit for the role of Stakeholder Experience Lead if your background includes:

Minimum of 5 years of relevant experience in customer experience, customer journey mapping, service design, or related field.Hands-on experience working with UX design tools, knowledge of web content management systems and collaboration platforms, and experience with survey and feedback tools.Strong understanding of data and analytics and related technologies preferred.Technical Skills: Knowledge of web content management platforms, measurement and tracking tools, and collaboration platforms.Exceptional Communication: Possess strong written, verbal, and presentation skills with the ability to effectively convey complex concepts to both technical and non-technical audiences.Proactive & Consultative Approach: Demonstrate initiative and a natural curiosity to understand business challenges, proactively seeking opportunities to leverage data for strategic advantage.Relationship Building & Influence: Excel at building rapport, fostering trust, and influencing stakeholders at various levels to champion data-driven decision making.Bachelor's degree in business, Design, User Experience, Communications, or related field.Relevant certifications in user / customer experience are a plus.

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.