Anticipated End Date:

2025-09-04

Position Title:

Staff VP Patient Access

Job Description:

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

Staff VP Patient Access

Location:   May be located in any Elevance Health PulsePoint office preferably in Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA or Woodland Hills, CA.This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.  Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Summary

The Staff VP Patient Access leads a critical patent-facing department for Paragon Infusion centers. 

Team Scope

Oversee 150+ employees, including 9 direct reports.

Position Responsibilities

Process Optimization:

Identify opportunities for process improvements within Patient Access that enhance operational efficiency and patient satisfaction.

Execute innovative strategies to streamline patient registration, appointment scheduling, insurance verification, and financial counseling, ensuring the administrative pathway is as smooth and efficient as possible.

Operational Alignment:

Develop and align operational KPIs and performance readouts to monitor the effectiveness of patient access strategies.

Ensure that these metrics support overall organizational goals and contribute to the improvement of patient experience and access to care.

Strategic Planning:

Collaborate with various departments to develop comprehensive strategic plans that improve patient satisfaction and access to care.

Provide regular updates and reports on the progress of strategic initiatives and their impact on overall healthcare delivery.

Resource Management:

Ensure that staffing ratios are optimized and aligned with the organization’s Profit & Loss (P&L) statements to maintain a balance between cost efficiency and high-quality patient service.

Work closely with HR and department heads to recruit, train, and retain personnel who will contribute to a patient-centered service model.

Mission Alignment and Leadership:

Through leadership and innovation, contribute to the healthcare facility's mission of delivering high-quality care by making initial steps in the healthcare journey accessible and straightforward for patients.

Encourage a culture of continuous improvement and patient-centered care among all team members.

Position Requirements

Requires a BA/BS degree in business administration or a related field and a minimum of 10 + years of management experience in a call center/operations area in the managed care and/or insurance industry; or any combination of education and experience which would provide an equivalent background. MBA preferred.

Preferred Skills, Capabilities and Experiences

Experience with medical benefits verification and prior authorization.

Understanding of Payor Policy requirements.

Prior experience in infusion center operations.

MBA preferred.

Corporate Title:  Staff VP Contact Center

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $171,520.00 to $308,736.00.

Locations: California

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Staff/Regional VP

Workshift:

1st Shift (United States of America)

Job Family:

CUS > Service Operations

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.