Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers by recommending Platform and System improvements to R&D, providing customer insights to sales, and making sure NI is ready to support new Products and Systems. 
 

In this Role, Your Responsibilities Will Be:

Resolves technical issues for customers across all tiers

With advanced Product, Platform and System technical knowledge a Staff TSE accompanies our customers through the entire Customer Journey (CEP), resolves technical issues to ensure customer success. First point of collaboration for Product, Platform and System technical knowledge. (Informal escalations, discussion forums, collaboration) Coaches and educated less tenured TSEs in technical aspects and process actions. Recognizes sales opportunities in technical support interactions and communicates to the appropriate sales channel 

Builds customer proficiency for all account tiers through standard services

Educates customers through formal training and technical support engagements. Scope and provide paid technical consulting when the predominant need is product/platform expertise.

Captures and documents knowledge to enable self-service resolution

Consistently applies KCS (Knowledge Centered Service) methodology in all cases and collaboration, enabling customers to self-serve by creating and editing Knowledge Base, How-To, and other content forms. Identifies content gaps through customer interactions while delivering support services and provides feedback to the content team.

Advocates for the customer experience within the company

Provides feedback on improvements to the customer experience to relevant teams. Reports design, reliability, or maintenance issues or bugs to R&D Reports customer product feedback to Product Planning.

Who You Are:

You build the trusted technical relationships with customers (Internal and External). You solicit both input and discussion. You make new connections and build relationships in other areas and teams.
 

For This Role, You Will Need:

Bachelor’s of Engineering or Computer Science required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science. 2+ years work experience in a customer-facing technical role. Experience owning and advocating for customer issues or needs and prioritizing multiple tasks. Proficiency in one or more programming languages is required. (LabVIEW experience is preferred) Availability to travel up to 15% of the time.

Preferred Qualifications that Set You Apart:

Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group. Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.   Technical – Good understanding of electronic circuit design concepts and basic electronic instrumentation.   Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges. Leader – Experience coaching and mentoring others, through formal or informal leadership roles. Domain – Experienced in the test and measurement industry. The ideal candidate may have a background in one of NI’s target market segments.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.