Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. **Description** Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together. **Job overview and responsibilities** + Serves as a resource to provide support, information, analysis and coordination while maintaining compliance of corporate policies, and the collective bargaining agreement + This position uses subject matter knowledge to ensure quality and accuracy of all pilot processes + This position will also requires a high level of customer service, written and verbal communication skills, problem solving and decision making skills in a fast-paced environment + Works with a team to coordinate and process other job functions associated with the Flight Ops administration + Provides a first point of contact with pilots in administering and communicating policies and procedures and facilitation to resolve issues + Provides as escalation path for pilot inquiries not resolved by the third party service provider + Researches contractual interpretation to support pilots and pilot base administrative staff + Must be knowledgeable in pilot qualifications and will be responsible for all FAA mandated pilot qualification records entries + Will be the subject matter knowledge expert (SME) on a number of processes + Will be responsible to administer pilot leaves of absences + Stay abreast of current contractual entitlements regarding expenses, iPad replacement, paid move entitlements, jury duty, etc. to ensure correct processing + Foster partnerships between 3rd party administrative service providers and the pilot bases + Perform related administrative duties such as preparation of reports, special projects and other duties as required + Will assist in the coordination and processing of trip drops for pilots, expense reimbursements, qualification monitoring, temporary assignments and other related functions + Process documents with the aim of improving efficiency, productivity, and delivery of hassle-free service to pilots system wide + Manage knowledge articles for process work flows and training within help hub + Resolves non-flight issues and provides and interfaces with Flight Operations Bases , CSC and ALPA + Attends bi-monthly and monthly meetings to include labor, legal, HR, ALPA + This position will be responsible in providing guidance to employees and management about company policies and collective barganing agreements **Qualifications** **What’s needed to succeed (Minimum Qualifications):** + High school diploma or equivalent in Business, Management, Operations and/or /Finance + 2-4 years of administrative support + Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook) + Ability to adapt to constantly changing work environment + Highly organized, and the ability to multi-task competing priorities + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + Bachelor's degree or 4 years of relevant work experience + 1+ years of employee leaves administration + 3+ years Flight Operations experience + Knowledge of Flight Ops programs such as CMS, Pilot Records, Concur, Help Hub, SharePoint, TIBCO Spotfire, , etc. + Familiarity with employee leave regulations and related company policies/collective bargaining agreement requirements + Ability to use case management software such as Service Now (Help Hub) + Working knowledge of ALPA contract and/or other collective bargaining agreements This job posting closes on 7/28/2025 The base pay range for this role is $64,885.00 to $84,514.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.