It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. We are the IT operations management (ITOM) quality performance engineering team. We work on all the management and strategic approach to planning, building, and operating digital services, technology, components, and application requirements in organizations. We are seeking an energetic, motivated, and experienced Staff Performance Quality Engineer with strong knowledge of Quality Engineering and Performance Testing methodologies and tools. In this role, you should have a passion for quality and will work closely with developers, product managers, and quality engineers as part of a world class engineering organization on performance test strategies, frameworks, and tests development, executions, and metrics reporting. This is a fast-paced, impactful role to help ensuring we build the most advanced and robust solutions in the industry and deliver outstanding experience for our customers. **What you get in this role:** + Design performance testing frameworks to ensure system reliability, capacity, and scalability. + Collaborate with Product, DEV, and QE teams to develop performance testing strategies, create, and execute automated and manual performance tests based on project requirements using modern performance testing frameworks and tools. + Automate performance testing of RESTful Web Services and integrate test automation with automated build and continuous integration process. + Generate comprehensive performance test plans, cases, scripts, and standardized reports. + Investigate performance degradations, report issues in defect tracking system, and provide performance metrics to product teams and QE Management as appropriate. + Provide subject matter expert knowledge on software performance testing and tools, and act as a strong advocate for quality in the product development process. + Contribute to improving QE processes, work across organizational boundaries and exercise appropriate influence to ensure commitment to customers and product quality. **To be successful in this role you have:** + 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience. + 8+ years of Software Quality Engineering/Testing or Software Development in a performance testing capacity. + Candidates with hands-on experience in ML/AI field is highly preferred. + Combination of DEV/QE experience in AI technologies. + Ability to understand/articulate nuances of ML/AI testing. + Hands on experience in defining and implementing performance test strategies, test frameworks, and test automation for backend systems. + Hands on experience with performance and load testing using tools such as JMeter, BlazeMeter, and AppDynamics. + Hands on experience working with automated testing frameworks including Java, JUnit, Selenium, TestNG, and other open-source projects. + Experience with scripting language such as JavaScript/Python/Ruby/shell script in a Linux environment. + Experience with SQL databases, data abstraction layers and object-oriented data architecture, to construct queries, analyze schema and records. + Working knowledge of continuous integration and deployment tools such as Jenkins. + Strong understanding of SDLC and CI/CD concepts. + Experience with agile methodology for software development teams. + Experience with driving root cause analysis investigations and postmortems for defects and regressions. + Exceptional debugging, problem-solving, and communication skills. + Proven ability to drive cross-team technical discussions and decision making. + Strong aptitude and helpful attitude in providing excellent support to cross-functional organizations. For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. 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