Platform Support Engineer (PSE) at Emerson Test & Measurement (NI is now Emerson) partners with customers to ensure their success through deep technical knowledge of NI products, platforms, and systems. PSEs also act as points of contact for customers to manage the issues and challenges and collaborate with internal team members to accelerate the progress to resolution. PSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. PSEs also aspired to identify customer technical needs today and tomorrow that are out of the scope of standard technical support and upsell premium support services. PSEs advocate for our customers, recommending platform and system improvements to R&D, providing customer insight to sales, and making sure NI is ready to support new products and systems. **In This Role, Your Responsibilities Will Be:** + Assist customers in solving engineering/scientific challenges by solving technical issues + Probe, replicate and solve customers’ technical issues at NI office or onsite at customer location + Maintain high standard in quality of service, while meeting Service Level Agreement (Average 90% or above in customer satisfaction survey) + Regular and consistent on-site presence at customer location + Achieve and continuous develop on competency in NI offerings and customer’s application + Strong ownership and drive for customer success + Eye for business to apply technical responsibilities into demand generation + Provide effortless technical support via digital channel + Captures and documents knowledge to enable self-service resolution. Adopt and apply latest Knowledge-Centered Service (KCS) methodology on every customer engagement. + Leverage previously acquired technical experience, and make continuous improvements on the contents for maximum efficiency and effectiveness of digital, web-based support + Accelerate customers’ business by fostering team proficiency of NI products within customer organization + Identifies and anticipates technical gaps within customer organization and works with management to build product, system or technical expertise. + Educates customers through technical support engagements. Guides customers through basic product startup, application solving, and/or maintenance of solutions. + Advocates for the customer experience within the company + Identify quality, feature, or user experience gaps and feedback to relevant functions on every customer engagement + Raises complex technical issues internally to the appropriate group while maintaining ownership of customer interaction. + Identify customer technical needs that are out of scope for standard technical support and upsell premium support services + Continuously lead peers as NI products, platforms, and systems by acquiring in-depth technical expertise + Serves Sales, Support and Services organization as the point of escalation for technical issues related to NI products + Co-work with R&D in solving complex issues, identify design or manufacturing issues and come up with best possible resolution or workaround **Who You Are:** You will be working with multi-functional teams to solve customer issues & provide technical support. **For This Role, You Will Need:** + Proficiency in English + Bachelor of Engineering or Computer Science required + Strong interpersonal communication and soft skills (preferred experience in Customer-Facing roles) + Strong problem-solving skills, curious, motivated to learned and excited with new technologies + Knowledge in LabVIEW, NI TestStand and NI software and hardware is great to have but not a must + Required to be working in NI office and also customer’s site + Availability to travel up to 20% of time throughout Asia Pacific. **Preferred Qualifications That Set You Apart:** + Preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science. **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. **Requisition ID** : 25019685 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.