Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. + Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™. + Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients. + Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises. The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities! **_________________________________________________________** **About the Role** The Software Verification Lead is responsible for the vision and day-to-day operations of the Software Verification team. The team is responsible for verifying any new software releases by the OfficeSuite team. This includes the OfficeSuite Platform (Silhouette, NowMessage, OpenLink), OfficeSuite Call Center Services (CCS), the OfficeSuite Portal and the OfficeSuite mobile and desktop applications. The Software development teams will create new releases of the different components on an as needed basis and the Software verification team will oversee testing the new components in a test environment before certifying them for deployment to production. After deployment the verification team will be charged with working with the Support teams at the time of the deployment and certifying that the component is functioning as expected in the production environment. Another role of the verification team will be to work alongside the support team in validating or diagnosing customer reported issues. This may include taking customer reports and attempting to reproduce them in a test environment where more data can be collected for the development teams to resolve the issue. The verification lead will need to work with the development team on maintaining the test plans and scheduling the execution of test plans against new software deployments. **What You'll Do** + Actively manage the day-to-day activities of the team, including the scheduling and execution of software testing, and assistance on any customer-related issues as needed. + Perform regular meetings with team members individually and as a group as needed. Providing coaching and mentoring of the team. + Actively participate in and contribute to the testing and verification of software, this role is expected to be an active contributor leadership role. + Provide technical support for new product releases and installations and provide as much knowledge and support to the support teams as possible. + Communicates with management about technical discussions and project status **Do You Have** + BS in Information Systems or applicable Engineering degree + 2-3 years of Leadership experience + Minimum of 5 years’ experience in software systems support or testing + Systems experience with VoIP solutions and collaboration tools recommended. + Demonstrated interpersonal and strong communication skills with emphasis on the capability to work with software development and support teams. **Minimum Qualifications** + College degree in Engineering or a related field and 5+ years professional level experience with 2-3 years supervisory experience. **_________________________________________________________** **Our Benefits:** + Medical, Dental, Vision Insurance Plans + 401K Plan + Health & Flexible Savings Account + Life and AD&D, Spousal Life, Child Life Insurance Plans + Educational Assistance Plan + Identity Theft, Legal, Auto & Home and Pet Insurance + https://windstreambenefits.com Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. **Notice to Non-U.S. Citizens:** Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. _If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements._ **Job Details** **Job Family** **Engineering** **Job Function** **Engineering Services** **Pay Type** **Salary**