The Customer Success Manager role at T&M (Emerson Business Unit) will be serve as the trusted adviser for a group of NI’s enterprise customers and is responsible for ensuring they receive the business outcomes expected from the NI solution. This position proactively works with a broad set of stakeholders and customer executives to illustrate the value delivered through NI software & services to improve customer health, customer satisfaction as well as adoption, retention, and expansion within a set of key accounts.

The Customer Success Manager is a Customer Success subject matter expert and serves as the internal voice of the customer while working with other NI teams to exceed customer expectations. 

 

In this Role, Your Responsibilities Will Be:

Serve as the main point of contact supporting a list of dedicated marquee accounts through throughout all phases of the customer life-cycle post-deployment Gain an understanding of client’s use cases and desired business outcomes and help them achieve these goals with NI product & services. Collaborate with Sales team to expand customer relationships & ensure renewals & expansions Effectively prioritize and manage escalating customer issues as needed and identifying solutions/resources required Inform customers of NI product road-map & provide continuous customer feedback to NI’s Product team on features that will help drive customer outcome realisation.

Who You Are: You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You build and deliver solutions that meet customer expectations. You balance the interests of multiple stakeholders.

For this Role, You will Need:

3+ years of customer success experience in a SaaS organisation, or similar customer facing role(s). General knowledge of cloud architecture as well as on-premises IT landscape Broad knowledge and experience in the automated test industry is desired Excellent communication skills and ability to adapt narrative to different stakeholders Comfort establishing credibility with key customer decision makers, influencers, and end-users of varying levels of the organisation.

Preferred qualifications that Set You Apart: 

Bachelor’s Degree or Equivalent Experience Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.