We're looking for a skilled and passionate Customer Experience Professional to elevate the QuickBooks Live Expert Assisted experience. You'll play a key role in improving the customer journey, ensuring a seamless and successful onboarding experience for Quickbooks customers. You'll collaborate cross-functionally to gain a deep understanding of customer needs, shaping how our experts deliver value. You'll be instrumental in optimizing efficiency and identifying opportunities that directly impact our bottom line. If you thrive in a fast-paced, highly collaborative environment and can seamlessly transition between strategic thinking and diving deep into details, we want to hear from you.