This is a requirement is for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGIU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.

We are looking for a resource with 4+ yrs of experience providing application support in the banking domain.

Required Experience/Skill Set:

Strong customer service and support focus with a desire to deliver high quality service
Ability to multi-task, work under pressure and adhere to tight deadlines
4+ years of experience in hands-on application support analyst role
Experience in providing services to agreed SLA’s and OLA’s
Experience with working in an ITIL environment.  ITIL foundation Certification desired
Excellent interpersonal and communication skills
Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from Office
Basic knowledge of Incident, Problem, Change, Release, & Request Management processes.
Career Level - IC1