Customer Success is driving Intuit’s transformation to become an “AI-driven expert platform”, innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts – the people on our platform who deliver advice and support to customers.

Join Intuit as a Staff Business Systems Analyst in Customer Success Modern Operations.  Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce.

We are seeking an experienced, strategic, and collaborative Staff Business Systems Analyst to support a two-sided professional network at scale. In this critical role you’ll be responsible for tackling complex business problems by collaborating closely with engineers, data scientists, Customer Success teams, and Business Unit leaders to document complex processes, define requirements, lead UAT, and across Intuit. You will have the opportunity to help lead Intuit in its transformation into industry-leading service operations technologies and platforms.