**Job Description:** Roles and Responsibilities + GCSC T1.5 supporting Network Operations. + Performing network related issues through AOTs ticket. + Service restoral and break/fix functions Scope include – Analyze and escalate. + Prioritizing and analyzing the events in the network. + Resolve problems for software or hardware resources when unavailable or when there is degradation in performance impacting business processes. + This involves monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action. + Customer Call receipt + Call receipt (first point of contact for Customers for problem recording) + Customer verification + Call problem validation and documentation + Initial technical problem analysis during Live Call handling + Pro-active network monitoring + Customer Alarm Tracking System alert monitoring and trouble ticket generation + Problem diagnostics + Initial Customer call + Ticket Management + Update Status in AOTs or customer on a regular basis + Work with internal support groups and recommend diagnostic tests based on degree of service impairment + Access provider management and associated escalations + Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans. + Escalate ticket according to process based on the established intervals. Knowledge and Skills Required to Perform the Role Technical Skills:- + Network troubleshooting/engineering experience + Strong Knowledge Cisco Routers/Switches + Experience in LAN Switching + Exposure to various Network technologies + Very Good Knowledge on LAN and WAN networks + Knowledge on MPLS and Load Balancers + Experience in Foundry Routers/Switches Allied Telesyn RoutersLoad Balancers (Foundry, Alteon, Cisco & F5) + Knowledge on Cisco Routers and Switches + Experience in understanding Cisco Architecture. + CCNA Preferred. + Experience in Frame Relay,DS/DS3 & Optical circuits,BGP Routing Protocol,,OSPF Routing Protocol,HSRP Routing Protocol,VRRP ProtocolExperience in Network Router and Network Switches Professional Skills:- + Excellent communication skills (verbal & written, technical & interpersonal) + Excellent telephone manner + Excellent problem solving skills + Professionalism at all times + Excellent time management skills + Highly skilled in the use of PC systems and applications + Ability to work well under pressure, set priorities and make well-considered decisions + Drive, enthusiasm, initiative, commitment and self motivation + Resourcefulness and flexibility + Ability to work well in a team + 24x7 shift operations, follow the sun model Years of Experience 0-3Years Education Any Graduates/Diploma in technical Discipline **Weekly Hours:** 40 **Time Type:** Regular **Location:** Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status