Role: Tier T1.5 Support for AT&T GCSC Teams
Responsibilities: First responder for strategic services (Flexware, SDWAN OTT) Network triage and service restoration. Managing transport circuits (AVPN, AIA, BB, LTE) Analyzing and escalating network events Coordinating software/hardware resources Monitoring, data capture, and problem analysis Ticket management and escalations Working with internal/external support groups Negotiating with other support centers for testing plans Technical Skills: 1-3 years in telecommunications/managed network infrastructure 1 years in customer service/client interfacing 1-2 years in Networking/IT infrastructure (WAN, LAN, Voice, etc.) Good to have Knowledge of SDN/SDWAN (Viptela, Velocloud, Silverpeak, 128T) Good in WAN, LAN, voice technologies, routers, switches, firewalls, etc. Sound understanding of Voice, Data, and IP networks. Professional Skills: Excellent verbal and written communication Problem-solving abilities Professionalism and telephone etiquette Proficient with PC systems and applications Ability to work under pressure and prioritize tasks. Drive, enthusiasm, and self-motivation. Resourcefulness and team collaboration skills Years of Experience:1-3 Years
Education:BE/B.TECH CCNA/CCNP certified.
Weekly Hours:40
Time Type:Regular
Location:Bangalore, Karnataka, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID: R-72969
Date posted: 07/01/2025
Locations: Bengaluru, India