**Job Description:** **Role:** Tier T1.5 Support for AT&T GCSC Teams **Responsibilities:** + First responder for strategic services (Flexware, SDWAN OTT) + Network triage and service restoration. + Managing transport circuits (AVPN, AIA, BB, LTE) + Analyzing and escalating network events + Coordinating software/hardware resources + Monitoring, data capture, and problem analysis + Ticket management and escalations + Working with internal/external support groups + Negotiating with other support centers for testing plans **Technical Skills:** + 1-3 years in telecommunications/managed network infrastructure + 1+ years in customer service/client interfacing + 1-2 years in Networking/IT infrastructure (WAN, LAN, Voice, etc.) + Good to have Knowledge of SDN/SDWAN (Viptela, Velocloud, Silverpeak, 128T) + Good in WAN, LAN, voice technologies, routers, switches, firewalls, etc. + Sound understanding of Voice, Data, and IP networks. **Professional Skills:** + Excellent verbal and written communication + Problem-solving abilities + Professionalism and telephone etiquette + Proficient with PC systems and applications + Ability to work under pressure and prioritize tasks. + Drive, enthusiasm, and self-motivation. + Resourcefulness and team collaboration skills Years of Experience 1-3+ Years Education BE/B.TECH + CCNA/CCNP certified. **Weekly Hours:** 40 **Time Type:** Regular **Location:** Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status