The Staff Account Operations Manager will be part of our Americas Shared Services Center in Costa Rica, providing services & support to our customers within America’s region. AOM’s handle/drive critical issues, opportunity management, and work closely with sales for excellent customer experience and support strategic business. The AOM is responsible for crafting and implementing solutions to address obstacles, helping customers learn to use Emerson tools effectively. 

In this Role, Your Responsibilities Will Be:

Understand main operational readiness risk factors and mitigation mechanisms.  Acts as a critical issue point for core functional counterparts on complex issues for non-standard requests raised by Sales and Operations counterparts​ Assist the Sales team throughout their daily operation’s needs, case creation, quote reviews, quote follow ups, order reviews, general inquiries. Support sales opportunity management for strategic customers by fulfilling customer requests or advancing to the appropriate path as needed.  Opportunity Pipeline Accuracy (Stage, Forecast Category, Close Date, Amount, Overall Status) Drives demand forecast and fulfillment through proactive planning and backlog management​ Acts as an operational counterpart that captures and addresses roadblocks to drive opportunity velocity and operational readiness​ Account support plan delivery including capturing and maintaining procurement insights, account due diligence, account contact matrix, account data management and CRM, customer assets and entitlements  Increase the efficiency of the Account Operations team to ensure customer success Drive awareness regarding key customer initiatives and care-about Define and deliver meaningful analytics based on customer care-about, evaluation criteria and methodology Partner with Sellers to streamline the business closing process Who You Are:

You step up to handle tough issues. You deal constructively with problems that do not have clear solutions or outcomes. You build and deliver solutions that meet customer expectations. 

For This Role, You Will Need:

Advanced English level (C1)   5+ years in Customer Operations or related work experience preferred   Bachelor’s Degree or equivalent experience in technical, business, or communications field preferred   Experience supporting a field sales organization including the use of CRM tools and processes   Experience in influencing and persuading others on strategies, processes, policies, standardizations, and prioritizations   Possess the ability to build and preserve relationships both internally and externally   Experience working with various geographies and functions   Exposure to working effectively in an ambiguous environment   Strong communication skills including the ability to deliver crisp, concise verbal and written updates to various audiences   Display an analytical, problem-solving, and driven mentality Preferred Qualifications that Set You Apart: University bachelor's degree completed or technical careers. (Possible careers: Engineering, Business Administration, Communication, Human Recourses, Accounting, Finance, Marketing, Psychology, Education)  Project management experience strongly preferred  Expertise in Account Management and differentiated account treatment strategy. Our Offer To You:
We recognize the importance of employee wellbeing and know that to do your best you should have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage.  Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more.  Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives.  We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.