**Key Responsibilities** + Lead and manage the North American team, ensuring effective oversight of all Benefits operations programs. + Ensure the team meets deliverables and deadlines using the company’s ticketing/task tools, maintaining high standards of operational execution. + Liaison with the Global Benefits subject matter experts on new program rollouts, changes/updates to programs, and support on any operational tasks. + Handle and resolve escalations, providing support and guidance to team members. + Foster strong collaboration with the Total Rewards Business Partner (TRBP) responsible for the business unit, as well as with global stakeholders. + Drive continuous improvement leverage artificial intelligence and other technologies to streamline operations and improve overall efficiency. + Oversee vendor reconciliation and invoice payments for the region, ensuring compliance with SLAs in collaboration with the Global Benefit teams. + Contribute to the successful rollout of large-scale benefit programs and other key initiatives. + Drive a focus on data quality and look for improvement opportunities. + Collaborate closely with the Service Delivery Management (SDM) team to identify opportunities for operational improvements and align on program governance. + Develop and mentor team members, fostering a culture of continuous learning and professional growth. **Key Qualifications** **Minimum Requirements** + Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred. + Minimum of five-to-eight years of experience in benefits management, with a preference of three (3) years in a multi-country role. + Extensive experience in operations and share capability center models. + Strong project management and working in cross-functional teams. + Excellent analytical and problem-solving skills. + Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. + Extensive knowledge of Compensation strategies, theories, best practices, and regulations **Preferred Requirements** + Certification in benefits (e.g., CEBS) is a plus. **Skills Needed** + Ability to lead and manage a team effectively, providing direction and support. + Excellent project management skills, with the ability to manage multiple projects simultaneously. + Ability to work independently and as part of a team. + Excellent analytical skills and attention to detail. + Strong communication and presentation skills. + Cultural awareness and the ability to work effectively in a global environment. + Proficiency in data analysis and reporting tools. **Additional Information** Add any supplementary details that are relevant globally, such as: + **Background Checks** : Specify that candidates will undergo background checks, which may vary based on country requirements. + **Visa Sponsorship** : Indicate if the company provides visa sponsorship for international candidates, if applicable + **Work Environment/Requirements** : Indicate if the company provides visa sponsorship for international candidates, if applicable **ADDENDUM:** (if applicable) **_Business/Region to add any required “Addendum” to the Job Description, as required_** **EOE, disability/veterans**