Key Responsibilities

Lead and manage the North American team, ensuring effective oversight of all Benefits operations programs.Ensure the team meets deliverables and deadlines using the company’s ticketing/task tools, maintaining high standards of operational execution.Liaison with the Global Benefits subject matter experts on new program rollouts, changes/updates to programs, and support on any operational tasks.Handle and resolve escalations, providing support and guidance to team members.Foster strong collaboration with the Total Rewards Business Partner (TRBP) responsible for the business unit, as well as with global stakeholders.Drive continuous improvement leverage artificial intelligence and other technologies to streamline operations and improve overall efficiency.Oversee vendor reconciliation and invoice payments for the region, ensuring compliance with SLAs in collaboration with the Global Benefit teams.Contribute to the successful rollout of large-scale benefit programs and other key initiatives.Drive a focus on data quality and look for improvement opportunities.Collaborate closely with the Service Delivery Management (SDM) team to identify opportunities for operational improvements and align on program governance.Develop and mentor team members, fostering a culture of continuous learning and professional growth.

Key Qualifications

Minimum Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.Minimum of five-to-eight years of experience in benefits management, with a preference of three (3) years in a multi-country role.Extensive experience in operations and share capability center models.Strong project management and working in cross-functional teams.Excellent analytical and problem-solving skills.Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.Extensive knowledge of Compensation strategies, theories, best practices, and regulations

Preferred Requirements

Certification in benefits (e.g., CEBS) is a plus.

Skills Needed

Ability to lead and manage a team effectively, providing direction and support.Excellent project management skills, with the ability to manage multiple projects simultaneously.Ability to work independently and as part of a team.Excellent analytical skills and attention to detail.Strong communication and presentation skills.Cultural awareness and the ability to work effectively in a global environment.Proficiency in data analysis and reporting tools.

Additional Information

Add any supplementary details that are relevant globally, such as:

Background Checks: Specify that candidates will undergo background checks, which may vary based on country requirements.Visa Sponsorship: Indicate if the company provides visa sponsorship for international candidates, if applicableWork Environment/Requirements: Indicate if the company provides visa sponsorship for international candidates, if applicable

ADDENDUM: (if applicable)

Business/Region to add any required “Addendum” to the Job Description, as required

EOE, disability/veterans