This is a 100% remote position requiring work on Pacific Standard Time (PST). The role is pivotal in safeguarding the financial relief program and rehire eligibility within Human Resources, necessitating 2-3 years of relevant experience. The start date for this position is June 9th.
ResponsibilitiesAnalyze and investigate partner separations in consultation with Partner Resources and external contacts.Build claim responses and ensure timely, courteous, and professional follow-up to phone calls and emails.Provide coaching and guidance on unemployment policies and procedures to regional partner resource generalists, district managers, and store managers.Deliver strong customer service by effectively managing customer expectations and meeting their needs.Develop effective working relationships with customers, team members, partners, and vendors.Manage multiple cases, ensuring timely and satisfactory resolution by following up with customers and vendors.Participate in cross-functional teams to successfully execute programs and projects.Maintain current knowledge on state unemployment processes, Partner Resources policies, procedures, and best practices.Research and analyze specialized state unemployment policies, laws, and regulations.Maintain and protect personal information of current and separated partners.Ensure regular and punctual attendance.
Essential SkillsExperience in customer service.Human resources experience or education is preferred.Strong research, analysis, and problem-solving skills.Case management experience is preferred.Clear and concise communication skills, both oral and written.Ability to handle confidential and sensitive information.Knowledge of multidisciplinary business principles and practices.Ability to work independently and as part of a team.Adaptability to a fast-paced and changing environment.Proficiency in utilizing multiple software programs simultaneously.Strong analytical skills with the ability to provide information and referrals.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Microsoft Project).
Additional Skills & QualificationsExperience in claims processing, data entry, human resource administration, and financial relief.Skills in HR support and human resource generalist roles.Experience with insurance and HR administration.
Work Environment
This is a remote position within a close-knit team environment, consisting of 4 full-time employees and contract workers. The team is highly collaborative, engaging in interesting work with opportunities to solve problems and build relationships. The role involves picking up existing work and contributing to ongoing projects.
Job Type & Location
This is a Contract position based out of Seattle, Washington.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 18, 2025.
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\n\nAbout Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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