OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
OpenText is seeking a technically dynamic and resourceful Sr. Technical Support Specialist to join our Information Archive and Documentum support team. This role is ideal for someone passionate about solving complex technical issues, delivering exceptional customer service, and working in a collaborative, high-performing environment.
WHAT THE ROLE OFFERS
• Serve as the first point of contact for technical inquiries related to Information Archive.
• Provide support via phone and email with a strong focus on customer empathy and satisfaction.
• Troubleshoot complex technical issues and offer alternative solutions.
• Maintain accurate records in the CRM system, including updates and resolutions.
• Collaborate with cross-functional teams to resolve software defects and implement customer suggestions.
• Contribute to the knowledge base by creating and editing technical articles.
• Make informed decisions within defined parameters to support project deliverables.
WHAT YOU NEED TO SUCCEED
• 5+ years of relevant experience with Information Archive or Documentum.
• University/College degree in a related field or equivalent work experience.
• Hands-on experience with Information Archive.
• Strong knowledge of Enterprise Content Management fundamentals.
• Excellent communication skills (written and verbal).
• Strong troubleshooting skills and a customer-first mindset.
• Experience with:
- Windows OS (UNIX/Linux/OS X is a plus)
- RDBMS (PostgreSQL preferred; MS SQL Server, Oracle, IBM DB2 a plus)
- Web application servers (Apache Tomcat required; WebSphere, IIS, JBoss, WebLogic a plus)
- Cloud deployment (Kubernetes)
- Security protocols (TLS, SSL, Kerberos, AD, LDAP)
- Networking protocols (TCP/IP, NFS, DNS) and devices (load balancers)
• Development experience in Java, SQL, CGI, Perl, .NET, or C++ is a plus.
• Ability to manage multiple projects and customers in a dynamic environment.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.