OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT:
Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions.
WHAT THE ROLE OFFERS:
Represent OpenText acting as first point of contact for all technical inquiries regarding CX-E.Utilize exceptional written and verbal communication skills while supporting customers.Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.Act as a key point of contact for customer follow up and incident management, while maintaining updates and resolution.Collaborate with various stakeholders to act as a trusted customer advocateContribute to the knowledge base by authoring and editing articles.
WHAT YOU NEED TO SUCCEED:
5 - 8 years of prior experience working on relevant technologiesFocused on scoping problems and strong troubleshooting abilityUniversity/College degree within a related discipline or equivalent work experienceWillingness to work in shifts during weekdays and on-call during weekends.PBX experience (SIP based telephony systems: Cisco UCM, Avaya, MS Teams, Mitel, Asterisk)Understanding of SIPGood foundation/knowledge working with Windows OS/Linux OS, Windows and Linux Servers Good knowledge of Web Servers and HTML (ie. Tomcat or MS IIS) Experience working with relational DBMS (PostgreSQL and MS SQL Server)Understanding of Networking principles and Active directoryWorking experience with virtual environments and cloud environments (VMWare ESX, Microsoft Hyper V, Azure and AWS)
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.