Description Are you ready to revolutionize how AWS empowers its global sales force? Join us in building the future of sales enablement through AI and innovative solutions! At Worldwide Field Enablement, Analytics and Product Operations (WWFE), we're on a mission to transform how 50,000+ AWS Field Sellers achieve peak performance. As part of SMGS Operations, we're probably the largest sales enablement organization globally, and we're not just creating content – we're building the next generation of AI-powered sales tools. We're tackling exciting challenges like: 1. Field360: Our revolutionary Sales Guidance and Insights platform 2. Atrium: Sophisticated target audience platform 3. AI Agents: Delivering real-time, intelligent communications And more initiatives on the horizon! Our dynamic team of Data Engineers, Software Engineers, and BI Engineers is looking for a Technical Program Manager who can drive complex technical programs and shape the future of sales enablement. Working closely with our sister organization AFX (CRM systems), you'll lead the charge in software development, AI initiatives, and cross-organizational collaboration. Key job responsibilities Program Management: - Owns large, complex technical programs (Skills Management, Atrium, Slack integrations, AI Agents) - Manages lifecycle of complex cross-functional technology initiatives - Drives timely decisions and unblocks teams to increase speed of delivery - Creates predictable process paths and streamlines excess processes Technical Leadership: - Understands system limitations, scaling factors, and architectural decisions - Reviews and influences technical design decisions - Partners with engineering teams to determine project priorities - Ensures architecture scales to match business needs Technical Skills: - Deep understanding of cloud architecture and AWS services - Knowledge of AI/ML infrastructure and agent architectures - Ability to evaluate end-to-end system designs for scalability, latency, security - Can identify risks caused by technical complexity Execution & Communication: - Drives crisp decisions about project priorities - Communicates effectively with Directors and VPs - Drives effective decision-making through clear communication, data-driven insights, and skillful navigation of technical trade-offs while building strong stakeholder relationships and mentoring others. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Basic Qualifications - 5+ years of technical product or program management experience - 3+ years of software development experience - 7+ years of working directly with engineering teams experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.