Job ID: 3022392 | Amazon Development Centre Canada ULC
Apply nowDESCRIPTIONWe are seeking a talented technical professional with strong project management and technical skills to be our Technical Program Manager (TPM). You will manage complex programs and projects for a team building large-scale distributed systems that power Amazon's fulfillment centers worldwide. If you want to lead the design, delivery, and operation of innovative sortation software enabling our warehouse associates to efficiently process customer orders, we offer unmatched career growth, mentoring, and community engagement opportunities. Come drive the next generation of our fulfillment systems and advance your career with Amazon!
The successful candidate will manage multiple projects and programs, partnering with software development managers, engineers, and other stakeholders to design, build, and operate innovative sortation software. With a high degree of ownership, you will coordinate the development of our proprietary solutions end-to-end.
Key job responsibilities
Manage overall technical program lifecycle and coordinate multiple projects
Lead cross-functional teams to deliver complex technical solutions
Report on status of program execution, quality, operations, and system performance to management
Work closely with engineers and product managers to define technical requirements and approach
Foster culture of continuous improvement through process optimization and best practices
Coordinate with various teams to ensure alignment and timely delivery of projects
Work with a diverse customer base to understand requirements, priorities, and processes
Own all operational metrics and support for assigned programs
Have the obsession to drive a better customer experience through everything that we do here at Amazon
Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives
Set clear, measurable quality goals for programs in a data-driven way
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
Amazon Fulfillment Technologies (AFT) powers Amazon's global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.
AFT's Outbound Flow team pairs data science with innovative technologies to optimize throughput within every Amazon fulfillment center. We deliver smiles for Amazon customers with safe, sustainable, cost-effective, on-time package deliveries.
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.