Sr. System Solution Architect

 

Location: Wrocław / Warsaw - 2 days in office / 3 days remote

 

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

 

The opportunity

 

Enterprise Technology’s CRM Sales Excellence group enables high quality service delivery to Global Markets stakeholders through the strategic use of technology and in coordination with Mercury, CDW, MDM, PACE and AEM teams.  The services produced will coordinate with go-to-market programs at an area and global level.

 

Our group will provide you the opportunity to build your own personal resume by involvement in a major firmwide

transformation of CRM products and solutions. You will have the ability to guide your own career and gain the knowledge and experience to determine where you want to focus your career.

 

Combining Sr Business Analyst role with core abilities of a Project Manager, primarily focused on implementing and enhancing a new CRM product. This role requires driving the future strategy & direction of product enhancements, project reporting, BAU enhancements and working collaboratively with lead project manager, developers (Microsoft) and internal stakeholders to

ensure the system functionality meets the business needs and leads the future approach to product ownership. The successful candidate will gain a deep working knowledge of Dynamics 365 and help shape the future of sales excellence globally at EY.

 

Your key responsibilities

 

Coordinating various activities related to designing, coding, testing and deployment in support of new applications being built on Microsoft Dynamics 365 platform using Microsoft and non-Microsoft cloud solutions, and related technologies (e.g., Office 365, Power BI, etc.) to meet our business requirements. Collaborating with key business stakeholders to understand business priorities and requirements. Prioritizing enhancement requests appropriately to mature and enhance application capabilities. Coordinates with the team of Engineers thru the project life cycle to help Design, Build and Deliver application, infrastructure, and middleware components on an agreed upon timeline. Ensuring that requirements are clear and well documented. Ensuring that project rigor is in place for the planning, status reporting, and delivery of development cycles and small projects. Implementing leading practices for user experience, platform configurations, license management, and business processes. Highlighting/identifying potential gaps in existing functionality or processes and working with stakeholders to find and implement solutions. Liaising with developers to determine feasibility, estimate effort, and plan sprints appropriately Learning application functionality and becoming a functional expert over time. Coordinating with business units to create and deliver occasional training sessions to end users Provides guidance and performance evaluation of junior staff members

 

Analytical/Decision Making Responsibilities:

Senior communication capability required with Global Markets, Service Line, and ET leadership. Relationship management skills to influence and motivate resources from ET that are not direct reports.

 

Supervision Responsibilities:

The role may not have direct reports but will require the Functional Product Lead to influence IT, Business and Global Markets resources without a reporting line which is not uncommon in our matrix organization. The ability to drive results in a teaming way will be a key performance indicator for this role. Leading and guiding junior Business Analysts will be an expected capability for the successful candidate.

 

To qualify for the role, you must have

 

Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s). •3+ years of BA experience with any of CRM platforms is preferred 3+ Years of CRM Support Experience 3+ Years Data Analysis Experience Well versed in SQL and Relational Databases Excellent knowledge and hands on experience of Azure DevOps, Jira or a similar solution Agile SAFe certified, or a similar Agile certification would be advantageous Excellent analytical, problem solving, decision making, interpersonal and communication skills High motivated, self-directed individual with the ability to work independently Strong project management capabilities with ability to multi-task Knowledge of Microsoft CRM System is a great plus Implementation or migration experience with any CRM or ERP project

 

Skills and attributes for success

 

The role requires a good working knowledge of the IT infrastructure within EY but more importantly a great perspective on the business and the internal stakeholders we serve. The functional requirements of the technology we acquire, build or modify depend on the role’s ability to translate business need into technical requirements. A longer-term roadmap and vision for individual application as well as the broader platforms will be necessary for effective development and deployment of the projects.

 

Understanding and knowledge of CRM processes and systems would be a distinct advantage. Any prior knowledge or experience of Dynamics 365 preferred. Extensive use and experience with Azure Dev Ops, Jira or a similar technology highly desirable.

  

Other Requirements

 

Travel as required but should be less than 5-10% of activity

 

 

What we offer

 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

 

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

About EY

EY | Building a better working world

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

 

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