Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

Amazon's Global Stores (GS) provide customers access to Amazon’s worldwide selection with a localized search and browse experience, convenient local payment options, end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. GS simplifies the cross-border shopping process by clearing customs on the customer’s behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS AGS team shares Global Store (GS)’s vision to empower customers to “Stay Local, Shop Global” with an objective to improve GS customer experience and maximize the revenue potential of GS ASINs by fixing cross-listing, Buyability, discoverability and detail page conversion defects at scale.

Key job responsibilities
RBS AGS team aims to maximize the revenue potential of AGS selections and improve global store customer experience. We improve selections availability by addressing drop-off
reasons from source MP to destination MP (Buyability), enhance GS ASINs exposure and ease customer journey in reaching GS ASINs
and making buying decisions (Discoverability and Detail Page IDQ). We are seeking an individual who will play a pivotal role in identifying opportunities for selections conversion (to GV, GMS) through business analytic approach as a Sr. Business Analyst. We expect you to be with relevant experience/methodology. Key job responsibilities

As an Senior SME of RBS AGS, you will work as an expert to cooperate with various teams of Amazon and drive implementation of programs, to enhance customer experience and contribute to business growth. You will have chance to forecast, plan, implement and control the progress of programs and ensure successful delivery and achievement of goals.

Key Performance Areas:
- Own BU level goals and work with various teams to drive continuous improvement towards the goals.
- Dive deep, find root causes and build solutions
- Eliminate defects through engaging with upstream teams for upstream solution update
- Consider scalability in solution building
- Be creative with new initiatives
- Stakeholder engagement

Basic qualifications
- 2+ years of program or project management experience
- Experience interpreting data and making business recommendations
- Experience using data to influence business decisions
- Experience working in international cross-functional teams
- Knowledge of customer experience, listening to customers' voice and work backwards to improve business process and operations
- Language skill. English can be used as working language.

Preferred qualifications
- Experience in advanced SQL, Python, Tableau
- Experience in back office operations, escalation management and troubleshooting environments
- Experience in developing SOP to build mechanism for complicated working process
- Experience in e-commerce product listing & catalog
- Experience handling projects using six sigma or Lean processes
- Knowledge of e-commerce search algorithms including ranking mechanisms, product discoverability, and search optimization techniques

Key job responsibilities
Managing Business Problem/Programs:
1) define and own business goals and establish mechanisms to track them.
2) Should be able to identify and tackle hard business problems within their organization and propose long-term solutions.
3) Should be able to establish SMART goals for the projects aligning with Stakeholders

Interpersonal Relations and Influence, Stakeholder Management:
1) Establish a vision, engage and inspire others
2) Leverage strong collaborative relationships to accomplish goals and negotiate for win-win situation
3) Manage conflicts
4) handle WW / large-scale project, with proven ability to interact directly with functions involved in the part of project and deliver results.
5) Ability to work closely with internal product and project teams to design scalable and auto-resolution solution.
6) Ability to work with various internal teams to help drive tools and process improvements that reduces supply chain defects.
7) Own WBR, MBR and QBRs with excellent writing and verbal communications skills

Problem Solving:
1) Analytical reasoning including assessing and understanding events; anticipating questions and potential impact
2) Integrating information from several sources to understand an issue
3) Leverage additionally, the expertise of others to assist in addressing issues or solving problems
4) Work and fix root-causes than fixing symptoms

A day in the life
Key Performance Areas
- Own the defect elimination goal through upstream defect fixes, for the functional unit
- Drive inputs to improve standard operating procedures
- Identify business impact metrics, align with Stakeholders, establish them and report it across WW MPs
- Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
- Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables
- Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions