About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a Sr. Specialist, Field Training & Enablement, you will play a key role in coaching and developing Rivian’s Service teams to ensure exceptional customer interactions and operational excellence. You will lead both onboarding and ongoing training for service front-of-house roles, ensuring team members are equipped to deliver seamless customer support at Rivians Service Support Operations Center and Service Centers nationally. Additionally, you will support company and service organization onboarding and role-readiness validations within your region, while coaching leaders to maximize team engagement, service efficiency, and customer satisfaction. This role serves as a Rivian brand ambassador, working within the broader Commercial Learning and Development team and alongside key business partners to identify, analyze, and implement training initiatives based on operational and customer experience metrics. We are looking for someone with deep service operations knowledge, experience in high-end customer service environments, and the ability to coach, influence, and advise stakeholders in a fast-paced, multi-unit service setting. This is a flex role that can be based in in service centers of gravity or remote. Travel is required to support training facilitation and onsite coaching. Responsibilities Facilitate onboarding and enablement for new and existing Front of House Service team members, ensuring they are role-ready. Deliver engaging training focused on service excellence, customer interactions, problem resolution, and operational processes. Coach Service leaders on engagement strategies, team performance, and best practices to enhance customer experience and efficiency. Partner with key stakeholders to analyze training needs based on service KPIs, customer feedback, and operational challenges. Support the implementation of new training programs, ensuring alignment with Rivian’s service strategy and customer-first approach. Provide real-time coaching and mentorship during on-site visits, reinforcing best practices and addressing knowledge gaps. Continuously assess and improve training materials to enhance the effectiveness of field training initiatives. Qualifications Strong background in service operations, customer experience, or training within the automotive or EV industry. Experience coaching and developing teams in a customer-facing service environment. Strong understanding of service workflows, appointment scheduling, customer resolution strategies, and front-of-house operations. Proven ability to influence and drive performance across multiple service locations. Ability to facilitate training sessions in a dynamic, hands-on setting. Experience working with cross-functional teams to identify training needs and implement solutions. Strong business acumen in service operations and customer engagement strategies. Excellent written, verbal, and interpersonal communication with an upbeat, positive and professional attitude Ability to speak comfortably and confidently publicly Ability to work independently, be self-directed, and collaborate seamlessly on global and virtual teams in different time zones User experience with both Mac OS X and Windows operating systems, proficiency in Microsoft Office, Pages, and Keynote programs a plus Experience within the technology, automotive and/or electric vehicle environment a plus Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.