**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** We are seeking a Senior Solutions Architect to lead the design of innovative ServiceNow solutions that align with client business objectives. This role combines deep platform expertise with consultative leadership across presales, solutioning, and client engagements. The ideal candidate will act as a trusted advisor to clients and internal stakeholders, shaping solutions that maximize value across the ServiceNow ecosystem. This position is a remote position with Home Office setup as determined by SHI management.  _Required Skills:_ _ _ + Proven experience in a similar role, with a focus on services solution development and revenue growth in Professional Services + Strong leadership skills and the ability to work effectively with cross-functional teams + Excellent presentation and communication skills, with the ability to articulate technical solutions to engage stakeholders at all levels + Ability to analyze customer requirements and design solutions that meet their business objectives and budget constraints with a consultative approach. + Experience in developing SOWs and driving revenue growth in professional services. + Proficiency in creating technical documentation, proposals, and architecture diagrams. _Responsibilities include, but not limited to:_ **Presales Engagement** + Collaborate with sales teams to understand client requirements, goals, and pain points + Design and present tailored solutions leveraging the ServiceNow platform addressing business and technical needs + Lead discovery sessions, technical workshops, and assessments to evaluate current environments and identify opportunities for modernization + Lead the development of SOWs, working closely with cross-functional teams to ensure alignment with client needs and business objectives **Solution Development** + Lead architectural design for ServiceNow solutions across ITSM, ITOM, HAM/SAM, SPM, HRSD, CSM, and custom applications + Speak to ServiceNow licensing requirements + Create comprehensive technical proposals, including solution architecture, implementation roadmaps, and cost estimates + Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings + Technical Demonstrations: + Develop and deliver customized demos highlighting key features + Client Relationship Management + Function as a trusted advisor for clients, building strong relationships with stakeholders and decision-makers + Address client technical concerns and objections during the presales cycle **Collaboration and Knowledge Sharing** + Partner with internal technical and delivery teams to ensure consistent solution development and smooth handoff of signed projects + Engage with SHI sales teams, including front line sellers and business development executives, to ensure a unified approach to service delivery and client engagement + Work with product and marketing teams to stay informed about the latest features and updates in the ServiceNow platform. + Mentor and support sales teams in understanding the technical value of ServiceNow services. + Provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology + Contribute to practice development by identifying areas for growth and leading innovation initiatives + Create and maintain practice standards and practices, ensuring the delivery of high-quality services **Other Requirements** + Completed Bachelor’s, Technical degree or related work experience in Computer Engineering or a related field7+ years of experience in IT architecture, with at least 4 years dedicated to ServiceNow + 7+ experience working with and migrating technology solutions + Willingness to travel occasionally, up to 25% + The base salary for this position is $128,000-$200,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $160,000- $250,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status