OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
You will set a new standard for OpenText Cloud Operations, including site reliability administration through good communication with your team, your manager, and your peers.  You will have the opportunity to define the technologies to be used, the structure of teams, and how work is completed, and be responsible for the delivery of pipelines for product development and releases into production.
This job requires you to be able to work autonomously, in collaboration with others in Cloud Operations as well as Engineering, IT, and Customer Service, and at the direction of the Manager of Cloud Support Operations. Because your work will have visibility by other department members and management, frequent communication with your team and others concerning projects and issues is expected.

WHAT THE ROLE OFFERS
•    Provide support, improve, and implement infrastructure as code and applications on top of various platforms. Troubleshoot and triage issues as they arise.
•    Work closely with various teams across the organization, including the security team, development team, and operations team for requests for assistance
•    Execute with minimal technical supervision, embrace reliability constraints, and be proactive in contributing improvements to the code base
•    Promote technical vision in concert with product engineering for VM and containerized product development, deployment, and operationalization
•    Establish/maintain security guidelines, practices, and department procedures
•    Establish/maintain effective customer points of contact (development, infrastructure, teammates) for collaboration and troubleshooting projects related to existing technical issues
•    Mentor engineers through code reviews, paired programming, and working sessions
•    Drive a metrics-driven culture and software delivery process using data to measure overall system quality
•    Ability to prioritize well, communicate clearly, and understand how to drive a high level of focus and excellence with a strong, talented, opinionated team

WHAT YOU NEED TO SUCCEED
•    5+ years in technical development, QE, or operations role
•    2-5 years of experience building fully automated software applications and infrastructure provisioning and deployment pipelines
•    Familiarity and experience with Windows OS
•    Extensive experience in an iterative development environment and CI/CD practices and tools is a must
•    Familiarity with building and managing microservices-based systems
•    Extensive hands-on experience with AWS or GCP & Infrastructure as Code (Terraform, CloudFormation)
•    Extensive knowledge of centralized logging systems
•    Familiarity in the use of notification management tools such as OpsGenie, VictorOps, or PagerDuty
•    Familiarity with Pingdom, Thousand Eyes, or similar for external monitoring
•    Proficient with scripting using Powershell, Python, or Bash
•    Experience supporting and troubleshooting web server applications behind load balancers

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.