**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** We are seeking a highly skilled and proactive Senior ServiceNow Developer to lead the development and optimization of SHI’s ServiceNow platform. This role is critical to delivering scalable, enterprise-grade solutions that support ITSM, ITOM, ITAM, and other key modules. The Senior Developer will lead a dedicated scrum pod, driving technical excellence, sprint execution, and continuous improvement across the platform. This position reports to the Sr. Director of Business Systems and is preferred to be in Austin, TX or Somerset, NJ but remote candidates will be considered. **Role Description** + Lead a dedicated ServiceNow scrum pod, overseeing sprint planning, backlog grooming, and technical delivery. + Design, develop, and maintain ServiceNow applications and modules (ITSM, ITOM, ITAM), with a strong focus on Flow Designer and automation. + Architect and implement integrations with external systems using APIs and middleware. + Collaborate with product owners, architects, and stakeholders to translate business needs into scalable technical solutions. + Ensure platform stability, performance, and upgradability through best practices and minimal customization. + Maintain and enhance service catalog items, workflows, and user experiences. + Stay current with ServiceNow releases and proactively recommend platform improvements. + Mentor junior developers and contribute to platform governance and standards. + Ensure all development work aligns with ITIL v4 principles and SHI’s internal processes. + Deliver high-quality solutions within defined SLAs and KPIs. **Behaviors and Competencies** + Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably. + Customer-Centric Mindset: Can proactively engage with customers to understand their needs and expectations. Develops and implements strategies to enhance customer satisfaction and loyalty. + Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas. + Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances. + Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential. + Technical Expertise: Can apply technical knowledge and skills effectively in complex situations and can guide others in the application of technical knowledge and skills. + Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. + Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. + Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas. + Follow-Through: Can independently track progress, make necessary adjustments, and ensure the successful completion of complex projects. **Skill Level Requirements** + Demonstrated deep technical knowledge and proficiency in multiple technology areas to provide expert guidance and solutions. - Intermediate + In-depth understanding of the structured practices and workflows involved in the software development lifecycle (SDLC), from requirements gathering and coding to testing and deployment. - Intermediate + Experience in using HTML and CSS for web design and development tasks. - Intermediate + Ability to efficiently handle multiple tasks and adapt to rapid changes in a dynamic work environment. - Intermediate + The ability to effectively analyze information, identify patterns, and draw insightful conclusions - Intermediate + The capability to efficiently prioritize tasks and meet time-sensitive objectives. - Intermediate **Other Requirements** + Completed Bachelor’s Degree in Computer Science, Information Systems, or relevant work experience required + 5+ years of hands-on ServiceNow development experience, including ITSM, ITOM, and ITAM. + Proven leadership of agile development teams or scrum pods. + Strong experience with Flow Designer, scripting (JavaScript), and web technologies (HTML, XML, CSS, AJAX). + Experience with ServiceNow integrations and third-party system connectivity. + Familiarity with ITIL v4 framework and Agile/Scrum methodologies. + Demonstrated ability to deliver scalable, maintainable solutions in an enterprise environment. The estimated annual pay range for this position is $140,000 - $190,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status