The Sr. Service Sales Specialist is responsible for developing the Analytical service business in Central- Italy (Lazio, Abruzzo, Marche, Tuscany and Sardinia) and supporting the Service Sales Manager team. She/He is responsible for the sales of warranty extensions, service contracts, the extension of existing service contracts, the development of the entire core service portfolio (trainings/software upgrades etc)
This is achieved by working with Customer Care, Inside Sales Team and Service Delivery Team, which includes all activities that contribute to the acquisition, satisfaction and retention of service customers and the efficient and effective utilization of service processes.
In addition, this position is responsible for building and maintaining customer / channel relationships and providing pre- and post-sales consultation to customers aimed at increasing PerkinElmer's market share, revenue and profitability in line with strategic business objectives.
Responsibilities:
Developing market share for core services, securing existing customers and re-acquiring former customers.Maintaining business reports and prospect lists in existing systemsPreparation of quotationsActive involvement in lead generationInterface with service leadership and cross-functional teams as needed to resolve customer issues.Collaborate with: Inside sales team.ManagementServiceSales DepartmentContract departmentCustomer ServiceProduct lines Support centers