Job Summary

Job Description

What is the opportunity?

As an Sr. Resolution Officer Lead you will lead a dynamic team and be responsible for the ownership of end-to-end problem resolution for Accounting Services activities and functions related to Journal Entry as a Service and Accounts Receivables.

This role is a Hybrid position requiring both in Office and Work from Home capabilities. To support our business partners this role also requires one week of evening Work from Home shifts a month and a rare Work from Home Saturday shift.

What will you do?

Flexing between processes based on volume, time of month and overall business requirements.Execute processes in support of team to maintain targets as needed.Serves as the key resource and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation.Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What do you need to succeed?

Must-have

Business Degree in Accounting or Diploma in Accounting (with relevant work experience in accounting)2-5 years of work experienceIntermediate to Advanced skill in Microsoft ExcelExcellent organizational and multitasking skills and ability to prioritize activities to ensure timelines are metGeneral SOX, Enterprise General Ledger (GL) and accounting policySome knowledge of all Regulatory and Compliance rules, Internal Audit reviews

Nice-to-have

Experience in Oracle Peoplesoft for Journal EntryExposure to Lean Six Sigma (LSS) or process improvement

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationLeaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workFlexible work/life balance options

#LI-Hybrid
#LI-POST

Job Skills

Accounting Journal Entries, Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Employee Relationships, Operational Delivery, Process Improvements, Teamwork

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

BEDFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-17

Application Deadline:

2025-06-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.