**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance **Job Summary:** The Senior ER Advisor – Special Investigation Services – seats in Mexico City and is responsible for handling all HR Referral and Compliance cases assigned within the LA region. This includes, but is not limited to, conducting investigations of medium to high complexity cases reported by employees. As a subject matter expert, this role provides guidance and support to management and cross-functional teams. The scope includes ensuring prompt case resolution, proper application of Compliance and non-Compliance policies – including the Code of Conduct – and enforcement of local laws and regulations, while aligning with best HR practices. This role promotes and sustains a work culture where all employees are treated with respect and dignity. We protect a workplace where there is zero tolerance for discrimination, harassment, bullying, and retaliation. **Key Responsibilities:** + Manage a high volume of HR Referral and Compliance cases within the region, in line with SOPs, established processes, and local laws. + Ensure all cases are handled promptly, aiming for resolution within established SLAs. + Ensure timely and accurate entry of case data into the ER Tracker. + Analyze data and keep the ER Lead informed of case trends, contingencies, barriers, and opportunities. + Collaborate with People Teams and other stakeholders to implement recommendations and preventive actions. + Provide coaching and guidance to people managers and key stakeholders, ensuring alignment with company policies. + Prepare accurate investigation case summary reports in English. **Requirements:** + Bachelor’s degree required. Major in HR, Psychology, Business Administration, Organizational Development, Industrial Psychology, Law, or related field. Master’s preferred. + Senior HR experience required (e.g., HR Generalist, HR Manager, HRBP, Employee Relations, Ethics/Compliance, Labor Relations, or similar). + Experience in large, global, matrix organizations is preferred. + Advanced proficiency in English (written and verbal) required. + Intermediate or advance proficiency in Portuguese (oral and written) highly preferred. **Technical Competencies Required:** + Strong investigation and interviewing skills + Analytical and problem-solving abilities + Detail-oriented and highly organized + Excellent customer service and sense of urgency + Ability to write concise reports and summarize effectively + Ability to handle confidential information appropriately **Key Soft Skills Competencies:** + Professional maturity: Able to navigate conflict, ambiguity, and differing narratives while maintaining composure, emotional stability, and professionalism. + Professional communication. The ideal candidate has the ability to be assertive, empathetic and professionally direct, framing conversations and ideas, using influential and persuasion skills, so the audience is well predisposed to actively listen and engage in productive conversations. + Emotional intelligence: Demonstrates interpersonal awareness, understands others’ experiences, reads audiences, and adapts own communication to ensure message clarity and effectiveness. + Adaptability: Embraces change and acts with agility, even without ideal conditions or full information. + Positivity: Approaches tasks, conversations, and projects with an open, constructive mindset. + Introspection: Self-aware and willing to acknowledge mistakes and pursue personal growth. + Listening: Listens actively with the intent to understand. No Relocation support available **Business Unit Summary** **Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as** **_Lacta_** **,** **_Field_** **and** **_Terrabusi_** **among others. We are known for our resilience and good humor and live our purpose with passion and commitment.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Job Type** Regular Service Operations (Delivery) Global Business Services At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.