Amazon's Translation Services team is responsible for building the tools and features that support the localization and translation needs of all Amazon businesses. We partner with content owners to translate content shown to customers around the world, and we are obsessed with providing the right quality content in each language we support. We are looking for a Sr. Program Manager experienced in project management and data analysis. In this role, you will partner closely with Tech, Operations, and Finance teams; subject matter experts; and senior leadership to drive data-driven improvement and standardization efforts to our translation process. The ideal candidate will have a strategic, analytical, and collaborative mindset. You deliver measurable results that enhance the efficiency, quality, and cost-effectiveness of our localization services. You are a self-starter and are able to deal with a high degree of ambiguity. If you are passionate about building equitable experiences for worldwide customers and are undaunted by large scope, let’s talk.

Key job responsibilities
- Own the end-to-end process of data collection, normalization, and enrichment
- Produce large-scale data analysis and visualization to drive prioritization decisions
- Collaborate with stakeholders at all levels to understand pain points, prioritize initiatives, and secure buy-in
- Communicate progress and outcomes effectively to senior leadership, making recommendations to further align processes with strategic goals

About the team
The team consists of Product Managers, UX Designer, Program Managers, and Software Developers located in Seattle, Barcelona, and Hyderabad. The central team builds end-to-end translation technology, optimizing the quality and cost of translations across all of Amazon's content. We build state of the art translation technology: traditional and LLM-based machine translation, computer-aided translation, translation memories and term bases, LLM-based QA, dynamic workflow/routing decisions, etc.) to streamline productivity and ensure consistent quality.