Amazon Worldwide Operations is looking for a Senior Program Manager, In Life Services to own strategic, tactical, cross-functional and technology projects and programs within Amazon Logistics. In this role, the individual will need to be able to work cross-functionally with internal and external stakeholders in order to improve vehicle uptime and optimization while eliminating barriers for our internal customers.

Responsibilities:
- Build a program from theoretical to an efficient and sustainable process
- Scope, create, and drive project plans and budgets
- Communicate to Senior Management on status, risks and process/product changes
- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g.,requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
- Proactively identify and mitigate risks before they become roadblocks
- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
- Manage vendors and built sustainable mechanisms to drive program efficiencies.

**Travel expectations will be approximately 15%


Key job responsibilities
Build a program from theoretical to an efficient and sustainable process

Scope, create, and drive project plans and budgets
Communicate to Senior Management on status, risks and process/product changes

Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations

Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver

Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics

Work autonomously in an ambiguous environment, seeking to understand business problems, and automation limitations

Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order

Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g.,requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

Work with vendors, business leaders and executive team to communicate and impact critical business initiatives

Develop, implement, and govern KPI reporting for a portfolio of programs the milestones

Manage vendors and built sustainable mechanisms to drive program efficiencies.