Are you a data-driven program manager who enjoys diving deep into how community programs are operated? Are you skilled at refactoring programs to optimize the customer experience while also gaining operational efficiencies? Do you enjoy creating frameworks and processes to help scale community programs globally? Amazon Web Services (AWS) is seeking a driven and focused senior program manager to lead auditing, optimization, and scaling of our portfolio of AWS community programs.

This role will sit within our AWS Developer Experience organization. Our goal is to win the hearts and minds of developers around the world by meeting them where they are and providing the right technical education, tools, and resources to enable developer success.

As Sr. Program Manager for community initiatives, you’ll audit the mechanisms and frameworks which power existing AWS community programs. You’ll gather functional requirements from community program owners, while also engaging with external community program members, gathering inputs and feedback to influence how program experiences and benefits are best structured. You’ll then refactor program mechanisms to support better scale, increased operational efficiency, and improved customer experience. Finally, you’ll dive deep into owning program strategy on a net-new community initiative engaging with students and future developers.

AWS Marketing leads the charge in cloud innovation, inspiring and empowering customers and partners to unlock their cloud potential. We shape AWS's industry perception through compelling narratives that demonstrate our leadership in AI and transformative solutions, while driving customer growth across our vast service portfolio. Our team delivers personalized, connected experiences that foster AWS adoption across diverse industries, continuously adapting our strategy to stay ahead in our digital-first world. Join our forward-thinking team to shape the future of cloud computing, contributing to strategic initiatives that respond to evolving technology, industry, and customer requirements. You'll collaborate globally to translate complex technology into clear, valuable solutions, creating impactful programs that drive AWS's growth in an inclusive, collaborative environment where diverse perspectives and bold thinking thrive.

Key job responsibilities
· Audit and evaluate community program operating models and identify areas of efficiency as well as points needing optimization.
· Own and evolve global AWS community program operating models and frameworks to create efficiencies, scaling, and improved CX.
· Build mechanisms and maintain playbooks to ensure stakeholders can seamlessly support growth of AWS community programs globally.
· Interface with community leaders, identify key needs and technology trends, and integrate this feedback into program optimization plans.
· Own and deliver a vision for a net-new program purpose-built to create frictionless engagements with students and aspiring developers.
· Build and manage processes for analyzing and quantifying the impact (both short and long term) of community program optimization initiatives.

About the team
About the team
Our mission is to leverage AWS's strategic sports and entertainment partnerships, to showcase the power of AWS technology. Our team's focus in partnership activation, storytelling, and marketing strategy drives Marketing outcomes across the business. By connecting with diverse audience segments through our partnerships with global leaders in sports and entertainment, we inspire customers to imagine new possibilities with AWS.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.