Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

Join the Hybrid Operations team as a Senior Program Manager, where you will be accountable for overseeing performance, design, and compliance across multiple 3P store locations. In this role, you will collaborate with a wide range of internal and external stakeholders to lead high-impact programs focused on improving quality, speed, cost efficiency, and overall productivity. With a strong customer obsession and sense of ownership, you will analyze operational patterns, identify disruptions, and leverage data to drive informed decisions. The role requires a deep-dive mindset, attention to detail, and the ability to anticipate and act on data implications. You should be comfortable working weekends and traveling regularly to design, launch, and monitor store-level programs. You will lead a team of direct reports and be responsible for driving individual program charters to meet broader organizational goals. This role plays a critical part in enhancing customer experience, optimizing cost, expanding operational capacity, and delivering continuous improvement through both product and process-led initiatives. Collaboration with leaders across Hybrid Ops, Category, Product, Tech, Last Mile, Supply Chain, Finance, Central Operations (CO), ROW-BI, and 3P seller networks—at both national and regional levels—will be essential to success.


Key job responsibilities
1. Lead and monitor multiple strategic workstreams across core operational functions such as Tech Product Deployment, Sales & Operations Planning, Supplies Management, Analytics, and New Initiatives.
2. Collaborate with cross-functional stakeholders - Product, Tech, Ops, Finance, and Category teams - to implement scalable solutions that drive efficiency and enhance customer, seller, and associate experiences.
3. Execute cost optimization strategies through data-driven planning and on-ground initiatives to deliver measurable impact on operational expenses.
4. Oversee and streamline S&OP processes across a large network of retail locations to support faster decision-making and improved fulfillment metrics.
5. Design and roll out real-time dashboards and reporting tools to improve visibility, reduce manual efforts, and support data-backed decision-making.
6. Drive expansion efforts by coordinating with multiple stakeholders to support timely and compliant launches in new geographies.
7. Champion operational excellence by identifying process gaps, ensuring SOP adherence, and leading continuous improvement projects across functions.
8. Build and develop high-performing teams by mentoring direct reports, setting clear goals, and promoting a culture of ownership and continuous learning.
9. Contribute to national-level projects focused on cost, quality, and productivity enhancements.
10. Simplify complex workflows by leveraging automation and tech tools, enabling hands-off operations for partner and internal teams.
11. Foster trust and alignment with internal and external partners to ensure seamless execution of daily and strategic initiatives.