**CTG is seeking to fill a Sr. Product Owner opening for our client.** **Location:** Remote (San Francisco, CA preferred) **Duration:** Ongoing Contract **Duties:** + Define and own the product vision, roadmap, and backlog for ServiceNow Field Service Management (FSM). + Gather, document, and prioritize business requirements from stakeholders across field operations, IT, and support teams. + Translate business requirements into detailed user stories, use cases, and acceptance criteria. + Serve as the primary point of contact for FSM development teams, providing direction, clarifications, and acceptance of completed work. + Collaborate with cross-functional teams to ensure timely delivery of high-quality solutions aligned with business needs. + Conduct regular backlog grooming, sprint planning, reviews, and retrospectives as part of Agile development. + Ensure solutions align with ServiceNow best practices, platform standards, and enterprise architecture. + Partner with UX/UI teams to ensure a seamless and user-friendly field service experience. + Monitor and report on key performance indicators (KPIs) such as SLA adherence, technician utilization, and first-time fix rate. + Stay current on new ServiceNow FSM capabilities and recommend enhancements or new features accordingly. + Drive user adoption through training, communication, and post-implementation support. **Skills:** + Strong understanding of field service operations, workflows, and best practices. + Proven ability to write user stories, prioritize backlogs, and deliver scalable enterprise solutions. + Excellent stakeholder management, communication, and cross-functional collaboration skills. + Familiarity with ServiceNow platform architecture, integrations, and CMDB. + Knowledge of Agile methodologies including backlog grooming, sprint planning, and retrospectives. **Experience:** + 7–10 years of experience in a Product Owner or similar role within an Agile environment. + 5+ years of hands-on experience with ServiceNow Field Service Management (FSM). + Demonstrated success leading enterprise-scale FSM initiatives. + Experience partnering with technical and business teams to deliver measurable outcomes. **Education:** + Bachelor’s degree in Business, Computer Science, Information Systems, or related field. + ServiceNow Certified System Administrator (CSA) and/or FSM Micro-Certification preferred. + Advanced certifications or industry-specific experience (telecom, utilities, manufacturing) a plus. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Emily Drew** at **Emily.Drew@ctg.com** . Kindly forward this to any other interested parties. Thank you! The expected pay range for this position is $43–$57 per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.