At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.

We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

In this role, you will work closely with product managers, program managers, software engineers, and operations stakeholders to support special use cases from Returns evaluation. You will deliver product solutions focused on Returns Fraud and Abuse prevention, and other item escalation use cases. You will be an expert in creating innovations which enable Amazon to detect abuse and improve the overall customer experience.

Key job responsibilities
- Establish partnerships with hardware teams to develop abuse-prevention features

- Define clear metrics and KPIs for tool performance, ensuring these indicators reflect the effectiveness of new features and overall tool utility

- Construct a robust analytics framework that delivers actionable insights into tool performance and Associate behavior, enabling data-driven enhancements

- Develop a charter aimed at standardizing tool experience across regions

- Implement a framework for collaboration with regional stakeholders to address unique use cases that impact our tools, users, and customers, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategy