About the Team: The Sourcing Execution & Performance team, operating within the Supply Chain Optimization Technologies (SCOT) organization, is instrumental in securing global product diversity and availability. By combining advanced supply chain systems with extensive vendor partnerships, they effectively manage the sourcing and procurement of millions of items across hundreds of product lines worldwide. The Supplier Performance and Chargebacks team specializes in vendor compliance and management, focusing primarily on optimizing the inbound process through enhanced efficiency and accuracy. Their core mission involves eliminating vendor-injected defects, simplifying vendor processes, and overseeing all inbound-related infractions and chargebacks that result from supply chain defects during the inbound process.

Role Overview: As a Sr. Product Manager - Tech in the supplier performance and chargeback space, you will lead the development and evolution of strategic technical solutions to optimize Amazon's supply chain defects identification and resolution processes. Your role will encompass developing a long-term product vision and roadmap that aligns with business objectives and customer needs, while identifying and prioritizing key features to enhance defect detection accuracy and resolution efficiency. You will collaborate with engineering teams to design and implement automated systems, leveraging data analytics to inform product decisions and measure impact through established KPIs for defect reduction and cost savings. Working cross-functionally with engineering, operations, and vendor management teams, you'll communicate product vision, roadmap, and progress to leadership and stakeholders while designing intuitive workflows for defect identification, refinement, and resolution. The role involves developing and implementing strategies to drive user adoption and behavioral change at scale, regularly gathering and incorporating user feedback to iterate on product features, and staying informed about industry trends and emerging technologies in supply chain management. The ideal candidate will possess deep technical expertise combined with strong product management, including user story creation, backlog management, and agile methodologies, combined with a customer-centric approach, data analysis expertise, and experience in supply chain or logistics technologies. Proven ability to deliver impactful products in a complex, cross-functional environment is essential.


Key job responsibilities
1. Own end-to-end product development lifecycle for supply chain defect management systems, driving continuous improvement initiatives and innovation
2. Create and execute strategic technical product roadmaps with clear milestones, aligning with business objectives and customer needs
3. Leverage data analytics to measure product performance, identify optimization opportunities, and implement data-driven decision-making frameworks
4. Build and maintain strong relationships with stakeholders across Retail, Operations, and Engineering teams, driving cross-functional collaboration for successful product delivery
5. Lead technical discovery and architecture design, working closely with software developers, data scientists, and analytics teams to envision and launch impactful features
6. Drive product optimization through user feedback, iterative feature enhancements, and the implementation of intuitive workflows for defect management processes
7. Manage product backlog prioritization and lead agile development processes, ensuring timely feature delivery with engineering teams