Are you passionate about shaping the future of customer experience through innovative technology solutions? Do you thrive in ambiguity, excel at structuring complex problems, and have a proven track record in both building prototypes and scalable solutions as well as in influencing engineering decisions? Amazon Customer Experience and Business Trends is seeking for a Senior Product Manager - Technical (PMT) to join their global team in Bangalore India.

The team’s mission is to develop a deep understanding of our customers needs, challenge the status quo, and generate actionable insights that elevate and improve the customer experience. Through our analysis and insights, we inform business decisions that directly impact customers.

In this role you will bring your technical expertise with an AI-first approach to identify opportunities to test new experiences available in the industry for our customers, build prototypes which can inspire Amazon, and partner across the global team to influence AI adoption and roadmap. This role requires someone who can think big, execute with precision, invent and simplify, and influence multiple stakeholders The successful candidate will lean on scrappiness, pragmatism, and technical know‑how to help peers reach tech-solutions quickly in ambiguous situations.


Key job responsibilities
* Lead end-to-end customer vision, build proof of concept based on common customer use cases, and then inspire Amazon product teams to offer similar solutions at scale.
* Drive the team’s operational efficiencies by coding your way out of simple challenges and building prototypes, automating processes, and validating hypotheses.
* Translate the business needs into technical solutions by working backwards from customer requirements.
* Develop comprehensive narratives of insights and recommendations for senior leaders to drive improvements.
* Work with internal technical stakeholders (e.g., product managers, software developers, system engineers), external service providers, and peers to execute use cases, bring technical perspectives into customer-facing workstreams, and amplify the team’s technical capabilities.
* Manage ambiguity by independently taking steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories.