Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Product Manager - Merchant Capital

What does a successful Sr. Product Manager do at Fiserv?

This is an exciting opportunity to help small and medium-sized businesses discover, onboard, and run their business through Clover. The Financial Services team is responsible for providing financing options to merchants, improving merchants cashflow and improving merchants’ financial health. As a Product Manager at Clover, you will be responsible for enhancing the end-to-end merchant experience to drive deeper engagement throughout the merchant lifecycle.  You will be responsible for developing a deep understanding of merchant cashflow and financing needs, creating a roadmap with clear requirements, prioritizing enhancements, and delivering quality updates to reshape the end-to-end merchant experience on Clover.

You're the kind of person who:

Has a track record as an outstanding problem-solver and strategic thinker

Exhibits a bias for action and serves as a leader for the team

Is a passionate self-starter, decisive and able to move with speed to implement ideas

Demonstrates an ability to be extremely organized, with the ability to manage multiple complex projects at once

What you will do:

Be responsible for enhancing the end-to-end merchant experience across multiple platforms (device, web and mobile) to drive deeper engagement throughout the merchant lifecycle: 

Define user requirements and write user stories

Review and prioritize backlog

Communicate requirements with Design, Engineering, and Product Marketing

Lead daily standups and other sprint ceremonies

Lead sprint planning and communicate requirements to the team, and definition of “done” with acceptance criteria

Coordinate with the release management team to deploy features and updates

Identify and validate opportunities through research, data analysis, and user feedback to continually optimize the experience

Create a narrative that can clearly articulate the problem statement, hypothesis, and expected outcomes, against key metrics

Partner with Design, Engineering, Product Marketing, and Data Science to scope and execute on enhancements – both near and long term horizon projects

Partner with Product Marketing and Customer Support to define a go-to-market strategy for key initiatives

Assist in building business cases (including opportunity sizing and financial analysis) to define, evaluate and help prioritize competing opportunities

What you need to have:

5+ years of work experience in Product Management roles working with Engineers, Design, and Product Marketing

Experience in SMB lending, specifically with launching SaaS solutions

Experience developing products across Web, Android, and iOS products – come prepared with specific examples from your portfolio

Strong technical background with the ability to work with Engineering to evaluate tradeoffs in architectural discussions

Experience presenting to key stakeholders and partners to influence strategy and cross-functional initiatives

Significant experience in managing the product development lifecycle and working in an agile environment

Proven track record of using data to influence requirements, design and implementation

What is nice to have:

Build vs. buy vs. integrate experience 

Experience with POS/Payments in the SMB space, or other financial products

A/B testing experience

Salary Range

$110,700.00 - $189,700.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.