About the Team

The Merchant Design team crafts the products and services that merchants rely on every day to succeed on DoorDash. We aim to be an essential partner for every merchant, whether by enhancing in-store operations or streamlining business management. Our team’s purpose is to design seamless, engaging experiences that support merchants at every stage of their journey. With a commitment to design thinking, creativity, and innovation, we bring the heart and soul of DoorDash to life, ensuring the user experience is filled with unique, memorable interactions.

About the Role

As we grow our Merchant Success team, we’re looking for a Senior Product Designer to lead design for Merchant Growth & Profitability. Our mission is to empower small and medium-sized restaurants to thrive on DoorDash, stay profitable, and continue serving their communities doing what they love. 

We’re completely redefining the insights, packages, and motivational systems that set Merchants up for business success on DoorDash and beyond, and we’re charting new ground with fresh 0-1 product offerings and services that make DoorDash an even more invaluable partner for Merchants. 

This role will report into the Head of Merchant Success Design. This role can be based in San Francisco, Seattle, or New York. This role is hybrid, with 1-2 days a week in-office and the rest remote.

You’re excited about this opportunity because you will… Develop meaningful behavior change engines that scale across merchants big and small, from your favorite neighborhood spots to fast-growing chains. Build new zero-to-one products, and drive iterative growth experimentation through close collaboration with product managers, engineers, researchers, content design and other product designers on the Merchant Design team. Impact the entire Merchant journey and turn everyday moments into memorable ones We’re excited about you because… You are a senior-level IC with 7+ years of work experience You have a user-centric mindset and are passionate about helping SMBs succeed You love leading both 0-1 strategic bets and rapid growth experiments, and enjoy bringing clarity to ambiguous spaces by leveraging data and research You care about the details, skillfully balancing strategy, research, interaction design, and visual design to achieve elegantly-crafted solutions 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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